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Sr. IVR Application Developer
1 month ago
Sr. Software Engineer (Java & IVR Technologies)
The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers.
- Java language knowledge for building services and micro services such as Restful with JSON and/or SOAP with XML based request/response required
- Implementing design patterns, algorithms and applying innovative methodologies experience required
- Oracle Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
- Git/GitHub or any other distributed version control systems knowledge required
- Jenkins, CloudBees and/or CI/CD systems working experience required
- IVR Technology and VUIs (Call Flows) knowledge preferred
- Contact Center operations and technologies knowledge preferred
- Telephony and multi-channel capabilities knowledge preferred
- Nuance MIX and/or Genesys Pure Cloud knowledge preferred
- UI framework knowledge such as Angular, React and/or Node preferred
- Natural Language and Voice Biometrics knowledge preferred
- AGILE, JIRA, and Confluence experience preferred