Help Desk Analyst

1 month ago

Elkhart, United States CDW Full time

Level 1, Technical Support

Elkhart, IN

Full Time / 40 hours per week

CDW has an excellent opportunity for a Help Desk / Desktop Support Analsyt. In this role, you will you will be responsible for the installation, maintenance, and troubleshooting of hardware systems. Serving as a Level 1 Support Analyst, you will be responsible for solving user challenges that are escalated from the Help desk team.


Key Responsibilities:

  • Installation & Setup: Install, configure, and set up hardware systems, including computers, servers, and peripherals, at client locations.
  • Maintenance & Repairs: Perform regular maintenance on hardware systems and swiftly address and resolve any technical issues or malfunctions.
  • Troubleshooting: Diagnose hardware problems using diagnostic tools and techniques, and provide effective solutions.
  • Customer Support: Offer exceptional customer service by communicating clearly with clients, understanding their needs, and providing timely support.
  • Documentation: Maintain accurate records of service requests, repairs, and installations. Update and manage documentation related to hardware configurations and service procedures.
  • Compliance: Ensure that all work is conducted in compliance with company policies, safety standards, and industry regulations.


Required expertise includes:

  • 2 years of Technical Support / Hardware technician / Field Technician
  • Proficiency in diagnosing and repairing hardware issues, familiarity with various hardware components and systems.
  • Experience supporting end users
  • Effective communications skills and friendly demeanor.



About the role:

Location: Onsite, Elkhart, IN

Type of opportunity: Full Time

Compensation: Flexible based on experience, plus excellent benefits

Send your resume to kaci.railey@cdw.com for a conversation and more information about this engagement.

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