IT Help Desk Professional

7 days ago


Elkhart, Indiana, United States CDW Full time
Job Title: IT Help Desk Professional

We are looking for an IT Help Desk Professional to join our team at CDW. In this role, you will be responsible for the installation, maintenance, and troubleshooting of hardware systems.

You will serve as a Level 1 Support Analyst, resolving user challenges escalated from the Help desk team.

Key Responsibilities:

  • Installation & Setup: Install, configure, and set up hardware systems, including computers, servers, and peripherals, at client locations.
  • Maintenance & Repairs: Perform regular maintenance on hardware systems and address technical issues or malfunctions swiftly.
  • Troubleshooting: Diagnose hardware problems using diagnostic tools and techniques, providing effective solutions.
  • Customer Support: Offer exceptional customer service by communicating clearly with clients, understanding their needs, and providing timely support.
  • Documentation: Maintain accurate records of service requests, repairs, and installations. Update documentation related to hardware configurations and service procedures.
  • Compliance: Ensure that all work is conducted in compliance with company policies, safety standards, and industry regulations.

Requirements:

  • 2 years of experience in Technical Support, Hardware technician, or Field Technician.
  • Proficiency in diagnosing and repairing hardware issues, familiarity with various hardware components and systems.
  • Experience supporting end users.
  • Effective communication skills and friendly demeanor.

About the Opportunity:

This is a Full Time position located onsite in Elkhart, IN. The estimated salary range for this position is $55,000 - $70,000 per year, plus excellent benefits.



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