Director of E-Commerce

3 months ago

Des Moines, United States Homemakers Furniture, Mattresses & Accessories Full time

Director of E-Commerce- Excellent Executive Opportunity- Relocation to Des Moines Required



Position Summary

The Homemakers E-Commerce Team is responsible for the creation, growth, and optimization of the Homemakers digital experience. We strive to guide the customer's journey from discovery to the point of purchase, and nurture current customers with customized and tailored experiences. We are looking for someone to join us as we continue to lead in the creation of a cohesive brand experience across various customer touchpoints



As the Director of E-Commerce, you will work with the E-Commerce team and Executive team to optimize and improve the customer experience from acquisition to purchase through our digital channels. This position will manage the E-Commerce team and will be responsible for developing and executing the ecommerce strategy to drive online sales growth, enhance customer experience, and increase brand loyalty. This role requires a strategic thinker with a strong background in ecommerce management, digital marketing, and data analytics. The ideal candidate will have a proven track record of successfully managing and scaling online retail operations within the furniture industry or a related field.



Essential Position Accountabilities

  • Develop and implement the overall ecommerce strategy, including site merchandising, online marketing, customer acquisition, and retention.
  • Oversee the day-to-day operations of ecommerce platforms, ensuring optimal performance, user experience, and sales conversion rates.
  • Work with cross-functional teams including marketing, IT, customer service, and logistics to ensure a seamless and efficient online shopping experience,
  • Analyze sales data, website traffic, and customer behavior to identify opportunities for growth and areas for improvement.
  • Manage the ecommerce budget, including setting sales targets, monitoring expenses, and ensuring profitability.
  • Collaborate with the Buying team to ensure the online catalog is current, accurately represented, and optimized for sales.
  • Monitor industry trends and competitors to stay ahead of the market and identify innovative ecommerce solutions.
  • Ensure compliance with legal, regulatory, and security requirements for online transactions and privacy laws.
  • Recruit talent for the E-Commerce team to help drive growth and succession.
  • Identify, prioritize, and articulate initiatives that can deliver the highest impact.
  • Strategize with the Marketing Director to align overall marketing strategies and brand consistency across all touchpoints.
  • Manage third-party vendors and negotiate all relevant contracts.


Experience Required

  • Bachelor’s Degree in marketing or related field
  • 10+ years ecommerce experience
  • 3-5 years management experience
  • Knowledge of the furniture industry preferred


Skills Required

  • Ability to multi-task and carry through with numerous projects simultaneously
  • Must possess skill sets that foster talent development
  • Able to work collaboratively with other departments or independently
  • Excellent interpersonal skills, including strong written & verbal communication skills
  • Very organized and meticulous with a critical eye and attention to d
  • Strong analytical and project management skills
  • Strategic thinker but can be tactical if need be
  • Creative thinker with a vision across multiple platforms & channels


Behavioral Expections

  • Respect - Follows Homemakers Core Values of honesty and integrity, customer loyalty, quality products and services, teamwork and cost effectiveness.
  • Motivation - Commitment to the assigned task. Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. A self-starter. Takes calculated risks to accomplish goals.
  • Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Applies feedback to improve performance. Monitors own work to ensure quality.
  • Quantity - Willing to work with a sense of urgency. Meets productivity standards; completes work in timely manner; strives to increase productivity.
  • Teamwork - Demonstrates a willingness to work with a team.
  • Adaptability - Demonstrates a willingness to adapt to changing circumstances and workflow.
  • Attendance - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.



Pride At Homemakers, we believe in providing the best experience possible for our customers. That experience begins with the customer’s first impression with our property and facility. As an employee of Homemakers, it is your responsibility to ensure that the customer has the best impression possible. Therefore, every employee is asked to take pride in the facility by doing such things as picking up debris garbage, straightening up messy areas, etc.

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