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Senior Product Service Designer
2 months ago
Client: Kroger
Location: Onsite 2 days each week in either Portland, Oregon, or Cincinnati, Ohio
Duration: 12 months + possible extensions or full time conversion
Overview: A national grocer is seeking a contractor for a 12-month+ engagement to support the Supply Chain/Logistics/Warehouse division with a product-centric project to implement and enhance a new Transportation Management System (TMS). The Product Designer will play a crucial role in driving the integration and enhancement of new capabilities within the TMS system, ensuring the seamless operation of the logistics and supply chain functions.
Responsibilities:
- Lead the initial concept and design of the TMS product, ensuring alignment with project goals and user needs.
- Drive the integration and enhancement of new capabilities within the TMS.
- Conduct hands-on service design in a multi-product ecosystem.
- Perform journey mapping and service blueprinting to visualize user experiences and service interactions.
- Collaborate with stakeholders to lead the decision-making process on whether to buy or build components of the TMS.
- Utilize a data-heavy mindset to inform design decisions and improvements.
Required Skills and Experience:
- 7-10+ years of experience as a Product Designer.
- Proven experience in service design within a multi-product ecosystem.
- Strong portfolio showcasing work samples in journey mapping and service blueprinting.
- Experience in the Logistics/Warehouse/Supply Chain industry.
- Ability to lead strategic decisions regarding the "buy or build" approach for TMS components.
Nice to Have:
- Experience with product-centric strategies.
- Knowledge of TMS (Transportation Management Systems), including Blue Yonder, Manhattan, Oracle, or Propsero.
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