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Lead Operations Specialist

2 months ago

Detroit, United States MarkJames Search Full time

Lead Operations Specialist

Our client is a prominent provider of shared electric vehicles, dedicated to shaping a future with accessible, eco-friendly, and sustainable transportation. They're looking for a Lead Operations Specialist to maintain their fleet of shared electric vehicles. As a Lead Operations Specialist, you will wear multiple "helmets" to support daily operations.

What you'll do:

  • Onboard, train, and lead a team of Operations Specialists and Senior Operations Specialists while assigning daily tasks as needed and ensuring workflow is efficient and thorough
  • Maintain a team-oriented environment and integrate new members into the team
  • Evaluate and provide feedback on team performance
  • Safely operate a van for several hours a day to assist with the deployment and
  • retrieval of electric vehicles within the local market
  • Interact with the local community to retrieve vehicles critically assessing risk to not compromise safety and occasionally using de-escalation skills
  • Address and resolve issues with city requests related to stickers, reflectors, and other minor issues as outlined by the company's established service level agreements
  • Maintain communication with the team including peers, shift lead, and manager
  • Participate in events including providing support with valet services, assisting in staging and conducting safety reviews while ensuring the cleanliness of our vehicles
  • Support battery management operations when applicable by ensuring accurate documentation and quality checks are completed
  • Perform preventative maintenance on our vehicles by identifying and completing small repairs including but not limited to brake adjustments and tire inflation, and assisting with the rotation of scooters and supporting warehouse flow
  • Monitor designated zones by conducting on-foot patrols of the local area to ensure vehicle parking compliance and tidiness in accordance with city requests
  • Detect and report uncommon situations related to on the ground service and product
  • Occasionally assist customers in field by providing support related to the vehicles
  • Follow established safety procedures to ensure riders are on the safest vehicles
  • May operate a pallet jack or push cart on an as-needed basis
  • Additional job-related tasks as assigned


About you:

  • Must be at least 21 years of age with a valid driver's license and a good driving record
  • 1 year of experience in a similar position while leading and coaching others
  • An understanding of workforce management to help Ops Management ensure efficient staffing
  • Experience in a similar position with knowledge of the local geography
  • Ability to drive large vans and work outdoors in all weather conditions
  • Ability to lift up to 65lbs / 35 kg on a frequent basis required
  • Knowledge of cell phone applications. iOS experience preferred
  • Ability to work various shifts including evenings and weekends
  • Experience safely operating a pallet jack or push cart
  • Strong problem-solving skills, with the ability to perform quick and efficient repairs
  • Self-motivated with the ability to work independently with minimal supervision
  • Strong organizational skills with the ability to manage daily tasks
  • A safety-oriented mindset, capable of conducting rigorous quality checks
  • Excellent communication skills with the ability to interact with team members, riders,and city officials


*Disclaimer: To ensure the safety of drivers Dual-Facing AI Dash Cams that record the road and inside the cab have been installed in the vehicles. As a requirement of this position, a waiver accepting acknowledgment of the Dash Cam in the vehicles must be signed.

This is a contracted position that will be hired, managed, and compensated through a third-party employer. By submitting information through this posting, the applicant agrees that the company may forward all submitted information to the applicable third-party employer, and the third-party employer may contact the applicant regarding the role.