Field Service Specialist
2 weeks ago
Qualifications:
- BS/BA, preferably chemical engineering, chemistry or related fields or equivalent industry experience.
- 5 years business experience with significant experience in a sales/service function required, preferably at a customer location.
- Must have a strong work ethic and excellent customer relationship skills.
- Strong communication skills both internally and externally.
- Must have strong problem resolution and technical leadership skills.
- Strong PC capability.
- Strong knowledge of phosphate coatings, and adhesive and sealants.
Responsibilities:
- Manage the Site/Service functions supporting a Major Automotive OEM.
- Responsible for working with automotive pretreatment system, sealer and underbody applications, and additional process areas.
- Includes: performing daily tests and quality audits to ensure processes are within specifications.
- Recording results and providing reports to customer management and staff.
- Must communicate effectively with plant personnel at all levels.
- Develop effective account management and service & sales support strategies and activities to cultivate new business opportunities and to provide an outstanding customer service and support commitment.
- Develop, manage, and apply organizational resources to provide excellent customer and technical support.
- Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms.
- Maintain high standards and professional image of the company.
- Place orders, track shipments, monitor.
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