Field Service Site Specialist

4 weeks ago


Avon Lake, United States Global Channel Management, IncGlobal Channel Management, Inc. Full time

Field Service Site Specialist needs 5 years business experience with significant experience in a sales/service function required, preferably at a customer location

Field Service Site Specialist requires:

 BS/BA, preferably chemical engineering, chemistry or related fields or equivalent industry experience.

 5 years business experience with significant experience in a sales/service function required, preferably at a customer location.

 Must have a strong work ethic and excellent customer relationship skills. Strong communication skills both internally and externally.

 Must have strong problem resolution and technical leadership skills. Strong PC capability.

 Strong knowledge of phosphate coatings, and adhesive and sealants.

Field Service Site Specialist duties:

 Manage the Site/Service functions supporting a Major Automotive OEM.

 Responsible for working with automotive pretreatment system, sealer and underbody applications, and additional process areas. Includes: performing daily tests and quality audits to ensure processes are within specifications.

 Record results and providing reports to customer management and staff. Must communicate effectively with plant personnel at all levels.

 Develop effective account management and service & sales support strategies and activities to cultivate new business opportunities and to provide an outstanding customer service and support commitment.

 Develop, manage, and apply organizational resources to provide excellent customer and technical support.

 Ensure the rapid resolution of problems and provide technical and product management support across multiple technology platforms.

 Maintain high standards and professional image of the company.

 Place orders, track shipments, monitor



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