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Technical Support Engineer

4 months ago

Bethesda, United States CDW Full time

Technical Support Specialist, Level 2 and Level 3


Responsibilities:

  • Provide expert-level troubleshooting and resolution for hardware, software, and network issues.
  • Mentor junior team members and escalate complex incidents when necessary.
  • Collaborate with other IT teams to enhance services and infrastructure.
  • Identify process improvement opportunities and stay current with industry trends.


Qualifications:

  • Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent.
  • Experience: Minimum 5 years in technical support
  • Technical Skills: Advanced knowledge of Windows, Mac OS, networking concepts, and enterprise tools.
  • Certifications (Preferred): ITIL Foundation, Microsoft Certified: Windows Server, CompTIA Network+.


Send your resume to kaci.railey@cdw.com for an immediate conversation.