Technical Support Supervisor

2 months ago


Bethesda, Maryland, United States BTI Full time
Position Overview

We are seeking a dedicated individual to join our team at Business Technology Integrators (BTI) as a Technical Support Supervisor.

Key Responsibilities:
  • Manage and guide the Technical Support team in delivering exceptional assistance to clients through multiple communication channels.
  • Establish and uphold performance metrics, allocate work schedules, and address any discrepancies in task execution.
  • Supervise contractor personnel, ensuring effective communication of organizational policies and goals.
Qualifications:
  • A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related discipline is preferred.
  • A minimum of 5 years of relevant experience, with a focus on team leadership and Technical Support operations.
  • Possession of a Level 5 security clearance is required or must be achievable within six months.
  • Preferred certifications include MTA, MCSA, MSCE, or Apple Certified Support Professional.

If you are a seasoned Technical Support professional with robust leadership capabilities, this position offers an excellent opportunity to advance your career within a vibrant team at BTI.



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