Sales Operations Specialist – Partner Programs

7 days ago

Seattle, United States RAM Mounts Full time

Founded in 1995, National Products, Inc. began supplying the world with our industry leading RAM Mounting Systems. Relied on by the world’s most rugged industries, we serve motorcycle riders, kayak fishermen, police and fire, farmers, miners, pilots, extreme sports enthusiasts, and many others with mounting solutions for high vibration environments. We manufacture mounts for action cameras, tablets, smartphones, laptops, and many different displays across nearly every mobile market. Made in the USA, we are proud to offer a lifetime warranty on most products.


Job Description


A Partner Program specialist’s job is to manage the authorizations of customer relationships within an authorized B2B sales channel, including coordinating incoming distribution sales reports, communicating NPI’s partner policy, identifying MAP and counterfeit violations, and escalating necessary enforcement actions. This role requires collaborating directly with the stakeholders to analyze processes and tailor them to the needs of the company and its users. This role requires strong familiarity with Excel for data manipulation.


Duties and Responsibilities


Counterfeit and IP Reporting

  • Enforce intellectual property infringements (counterfeit, copyright, trademark, & patent)
  • Develop analytical and real-world insights aimed at finding suspected counterfeit items
  • Maintain database for grey market activity and counterfeit investigations


Policy Enforcement

  • Monitor and investigate unauthorized RAM Mounts listings across all 3rd party platforms for enforcement actions
  • Enforce Minimum Advertised Price (MAP) policies with authorized resellers
  • Coordinate data entry and maintenance of partner sell-through and inventory reports
  • process and improve communication and subscription to RAM Mounts USA’s Unauthorized Seller List with distribution partners
  • Review, audit and approve Authorized Resale Partner Applications
  • Maintain weekly cadence reports for distribution partners and enforcement updates with RAM Mounts USA E-Commerce teams


Data Analysis and Reporting

  • Present weekly reports of MAP findings (counterfeit reporting, test buys, etc.) in dept meetings
  • Direct pricing and MAP inquiries through the established dealer and distribution network


Operations

  • Proactively seek out and identify needed program changes, identifying and documenting new processes or changes
  • Coach NPI users on authorized partner policy updates
  • Provide sales enablement communications to customers on pricing and incentive programs


Skills and Specifications:


  • Able to work in fast-paced, self-directed environment
  • In-depth knowledge of the standard capabilities of Salesforce CRM and MS Power suite automations
  • Exceptional verbal and written communication skills, excellent time management skills
  • Expertise in Microsoft Excel – live and breathe data integrity, whether writing VLOOKUP formulas or developing presentation-ready Pivot Tables
  • Patient and pragmatic personality for coordinating complex customer processes
  • Creative thinking approach to customer service and sales enablement decisions
  • Takes action for collaborative, efficient, and systematic solutions


Education and Qualifications:


  • Experience with analyzing eCommerce and partner programs
  • Enterprise Sales experience preferred from a growing e-commerce enabled company
  • Previous experience at an ISO Certified Company preferred


Hourly Range: $23.00 - $30.00


Benefits


  • Employer paid Medical, Dental, Vision, and Life Insurance
  • Two weeks of PTO (up to 3 weeks with tenure) with seven paid holidays
  • 401k with up to 4% employer match
  • Additional paid parental leave beyond state/federal offerings
  • Quarterly catered lunch events for all employees
  • RAM Mounts product discounts


Position Status: Full Time

Position Location: On-Site


A drug screening will also be required (THC or Marijuana not screened during pre-employment test).

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