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Retail Store Manager, New York
4 months ago
Carhartt Work in Progress is seeking an experienced Retail Store Manager to oversee the daily operations of our New York store located at 286 Lafayette St. in Manhattan. The Store Manager must be effective at daily operations, maximizing sales, minimizing costs, and managing staff, with an emphasis on creating a positive customer experience.
The ideal candidate will have 5 + years’ experience as a retail clothing store manager in a high traffic environment and a knowledge of diverse business subjects including but not limited to sales, marketing, merchandising, reporting, systems operations, buying, and management. An effective retail manager will be able to motivate personnel to perform to their maximum capabilities.
Core responsibilities:
- Create, teach, and maintain store operational SOP’s and effectively enforce protocols in a rapidly developing sales environment
- Meet sales goals by training, motivating, mentoring and providing feedback to team members
- Manage staff performance and personalities to maximize personal improvement, resulting in optimized performance
- Craft NY store organizational chart and effectively hire for specialized performance roles
- Lead store customer service efforts and effectively maintain best in class in-store experience
- Ensure high levels of customer satisfaction through excellent customer service techniques
- Complete store administration and ensure compliance with policies and procedures
- Oversee all store operations both physical and technical in nature
- Maintain outstanding store condition and company’s visual merchandising standards
- Report on buying trends and customer needs both current and forecasted
- Manage staff scheduling and ensure necessary coverage during peak periods.
- Maintain customer data including processing and analysis of data to increase sales and creation of clienteling portfolio
- Understand and teach brand product knowledge including brand history, design influence and direction, and textile details
- Stock and inventory maintenance and management
- Recruiting, training, supervising, and appraising staff
- Effectively communicate with domestic and global retail management teams
- Communicate demographic insight to domestic colleagues to inform cross channel development of brands reach
Requirements and Qualifications:
- Strong technical skills relating to inventory management with experience on ERP and POS
- systems like NetSuite, Microsoft Dynamics, and Shopify
- Experience using customer service support and CRM management tools
- Buying experience with advanced retail math skills and an ability to create a SKU plan
- Expert Microsoft Excel skills
- Experience running a high volume contemporary retail clothing store
- Proven successful experience in store and employee management
- Visual merchandising and stock management experience
- Powerful leadership skills
- Solid organizational skills
- Strong communication and interpersonal skills
- Interest and strong knowledge of apparel design, clothing industry trends, and current popular culture and Carhartt WIP’s place within it
Carhartt WIP USA is an equal opportunity employer and is committed to creating an inclusive work environment with a diverse and talented team. We consider, hire, train, promote, and compensate regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national
