Call Center Representative

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Golden, United States ISCI Full time

NOTE: THIS JOB IS NOT REMOTE. WORK TAKES PLACE ONSITE AT THE VA CALL CENTER IN GOLDEN, CO


Job Summary

Agents in the ONSITE VA Call Center in Golden, CO are the frontline representatives and are responsible for the placement of all orders received from VA clinicians and Veterans at the DLC, orders received via the call center will be for DLC products such as hearing aid accessories, assistive listening devices, assistive devices, batteries, orthotic soft goods, prosthetic socks, aids for the blind and telehealth equipment.

Responsibilities

• Place phone order(s) received from Veterans during inbound calls, which may result in multiple transactions per call.

• Process, track, and place order(s) using Outlook email, scanner technology, and DLC software (Remote Order Entry System).

• Respond to emails using Outlook email.

• Evaluate orders for accuracy and timeliness by verifying shipment tracking.

• Process credit card payment.

• Gather information from Customers necessary and sufficient to place accurate orders.

• Conduct courteous and professional telephone interviews that address Customers’ issues and/or questions.

• Proficiently navigate Vendor Websites to locate manufacturer specific information, product guides, manuals, and instruction.

• Process credit card payments for charges made under PAY.GOV program.

• Process ROES loop transactions.

• Provide assistance to customers by guiding them through the Remote Order Entry System (ROES) software program screens.

• Provide instructions and/or guidance on technical or administrative matters, including ordering procedures, ROES loop processing, problem resolution, and other aspects as needed.

  • Requirements high school diploma or equivalent.
  • minimum of six (6) months of experience and knowledge of customer service practices and principles (e.g., hospitality, hotel, caregiver, recreation, retail, marketing, food service, call center), ensuring customer satisfaction. Agents shall be
  • proficient in using office automation equipment and software
  • sufficient written and verbal communication skills to provide professional services to VA DLC. Specifically, knowledgeable and proficient in the use of Microsoft Office application software such as: Word, Excel, SharePoint, and Outlook; be able to type at least 40 WPM, use an electric calculator, and be proficient in 10-key data entry via keyboard; have understanding of computer system tools such as keyboard mapping and smart keys to maximize efficiency; have general office skills, research skills, shipping and receiving, as well as computer skills; be able to operate various office machines, including personal computers, printers, calculators, scanners, shredders and copiers, etc.; sufficient relevant experience necessary to perform the required services.
  • effectively communicate verbally with people over the telephone. This entails conducting telephone interviews that produce the necessary exchange of information required to address the issue(s) or question(s) posed by the caller. Agents should be able to convey any information about inventories accurately, fully, and clearly, or make a proper referral when the information or service requested can be better provided by a different organization or agency.
  • Strong skill sets in both verbal and written communications are required for this position.

  • Call Center Supervisor

    2 weeks ago

    Golden, United States Management Support Technology, Inc. Full time

    Job DescriptionJob DescriptionManagement Support Technology Inc. (MSTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that takes pleasure in providing exceptional support services to our Veterans and their families. For over 20 years MSTI’s dedicated team members and corporate personnel have delivered logistical, management and technical...

  • Lead Customer Service Agent

    1 week ago

    Golden, United States Management Support Technology, Inc. Full time

    Job DescriptionJob DescriptionManagement Support Technology Inc. (MSTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that takes pleasure in providing exceptional support services to our Veterans and their families. For over 20 years MSTI’s dedicated team members and corporate personnel have delivered logistical, management and technical...

  • Outside Sales Representative

    1 week ago

    Golden, United States McBride Lighting & Electrical Services Full time

    Job DescriptionJob DescriptionWe are a thriving Lighting and Electrical company serving both residential and commercial properties. With a solid reputation for exceptional service and commitment to customer satisfaction, we take pride in delivering high-quality workmanship and building lasting relationships with our clients. As we continue to expand our...

  • Physician- Orthopedic Foot

    1 week ago

    Golden, United States Panorama Orthopedics & Spine Center Full time

    Job DescriptionJob DescriptionDescription:Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are...

  • Program Support Assistant

    Found in: beBee jobs US - 1 week ago

    Golden, United States Department Of Veterans Affairs Full time

    Summary The Department of Veterans Affairs operates through the Denver Logistics Center (DLC) a worldwide network where this position serves as a Program Support Assistant, GS The DLC is an organizational arm of the VA Office of Procurement, Acquisition and Logistics (OPAL) and provides medical products and services to our nation's Veterans, VA Clinics and...

  • Customer Service Agent, Full-Time

    1 week ago

    Golden, United States Management Support Technology, Inc. Full time

    Job DescriptionJob DescriptionManagement Support Technology Inc. (MSTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that takes pleasure in providing exceptional support services to our Veterans and their families. For over 20 years MSTI’s dedicated team members and corporate personnel have delivered logistical, management and technical...

  • Customer Service Agent, Part-Time

    2 weeks ago

    Golden, United States Management Support Technology, Inc. Full time

    Job DescriptionJob DescriptionManagement Support Technology Inc. (MSTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) that takes pleasure in providing exceptional support services to our Veterans and their families. For over 20 years MSTI’s dedicated team members and corporate personnel have delivered logistical, management and technical...

  • IT Help Desk Technician

    1 week ago

    Golden, United States ClientSolv Full time

    Job Description We are seeking an IT Help Desk Technician for a 6 month contract in Golden, CO. This role willwork onsite/ in the office Monday- Thursday (with Friday working remotely) and will be responsible for: Providingsupport to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls,...

  • Associate Director, Disability Support Services

    3 days ago

    Golden, United States Colorado School of Mines Full time

    Engineering a world of possibilities The Associate Director for DisabilitySupport Services plays a pivotal role in the management and enhancement ofdisability support services at Mines. This multifaceted position involvesoverseeing the comprehensive disability registration process, whereinteraction with students is paramount, encompassing...

  • Associate Director, Disability Support Services

    4 days ago

    Golden, United States Colorado School of Mines Full time

    Engineering a world of possibilities The Associate Director for DisabilitySupport Services plays a pivotal role in the management and enhancement ofdisability support services at Mines. This multifaceted position involvesoverseeing the comprehensive disability registration process, whereinteraction with students is paramount, encompassing...

  • Help Desk Support Specialist

    Found in: Appcast US C2 - 1 week ago

    Golden, United States Software Technology Inc. Full time

    Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience...

  • Help Desk Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Golden, United States Software Technology Inc. Full time

    Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate degree in a related area and at least 1 year or equivalent experience...

  • Supervisory Management

    Found in: beBee jobs US - 2 weeks ago

    Golden, United States Department Of Veterans Affairs Full time

    Summary This position is located in the Department of Veterans Affairs (VA). Office of Acquisition, Logistics, and Construction (OALC), Office of Acquisition and Logistics (OAL), National Acquisition Center (NAC), Denver Logistics (OAL), National Acquisition Center (NAC), Denver Logistics Center (DLC), Veteran Service Division (VSD), Customer Services...

  • Foot and Ankle Surgery Full-Time position in Golden, Colorado

    Found in: beBee S US - 2 weeks ago

    Golden, United States United Musculoskeletal Partners Full time

    **Panorama Orthopedics & Spine Center** is seeking a **Foot and Ankle Orthopedic Surgeon** to join their dynamic team **25 minutes from Denver** in **Golden, CO**. ​ Job Details 1. Exceptional opportunity for a Foot and Ankle Orthopedic Surgeon with solid surgical and clinical skills to practice in an innovative, collaborative, and fully integrated...

  • IT Help Desk Technician

    2 days ago

    Golden, United States ClientSolv Technologies Full time

    Job DescriptionJob DescriptionCompany DescriptionClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. Job DescriptionWe are seeking an IT Help Desk Technician for a  6 month contract in Golden, CO. This role will work onsite/ in the office Monday-...

  • Customer Service Agent

    2 weeks ago

    Golden, United States Ladgov Corporation Full time

    Job DescriptionJob DescriptionJob Title: Customer Service / DispatcherPlace of Performance: Denver Logistics Center, West Pleasant View, ColoradoDuties:  Place phone order(s) received from Veterans during inbound calls, which may result in multiple transactions per call.  Process, track, and place order(s) using Outlook email, scanner technology, and DLC...

  • Foot and Ankle Surgery Full-Time position in Golden, Colorado

    Found in: beBee jobs US - 1 week ago

    Golden, United States United Musculoskeletal Partners Full time

    Panorama Orthopedics & Spine Center is seeking a Foot and Ankle Orthopedic Surgeon to join their dynamic team 25 minutes from Denver in Golden, CO. ​Job DetailsExceptional opportunity for a Foot and Ankle Orthopedic Surgeon with solid surgical and clinical skills to practice in an innovative, collaborative, and fully integrated health systemGeneral...

  • Information Technology Help Desk

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Golden, United States Denver Corporate Search | DCS Full time

    6-month Help Desk Contract Hybrid in Golden, CO, Mon – Thurs in office, Fridays remote Candidates must already be local | Open US Citizen or Permanent Residents NOTE - We are NOT able to sponsor nor are we partnering with 3rd party agencies, thank you for understanding 😊Our government agency client in Golden, CO is seeking a 6-month contract resource to...

  • Information Technology Help Desk

    Found in: Appcast US C2 - 2 weeks ago

    Golden, United States Denver Corporate Search | DCS Full time

    6-month Help Desk Contract Hybrid in Golden, CO, Mon – Thurs in office, Fridays remote Candidates must already be local | Open US Citizen or Permanent Residents NOTE - We are NOT able to sponsor nor are we partnering with 3rd party agencies, thank you for understanding 😊Our government agency client in Golden, CO is seeking a 6-month contract resource to...

  • Information Technology Help Desk

    2 weeks ago

    Golden, United States Denver Corporate Search | DCS Full time

    6-month Help Desk Contract Hybrid in Golden, CO, Mon – Thurs in office, Fridays remote Candidates must already be local | Open US Citizen or Permanent Residents NOTE - We are NOT able to sponsor nor are we partnering with 3rd party agencies, thank you for understanding Our government agency client in Golden, CO is seeking a 6-month contract resource to...