Program Support Assistant

3 weeks ago

Golden, United States Department Of Veterans Affairs Full time
Summary

The Department of Veterans Affairs operates through the Denver Logistics Center (DLC) a worldwide network where this position serves as a Program Support Assistant, GS The DLC is an organizational arm of the VA Office of Procurement, Acquisition and Logistics (OPAL) and provides medical products and services to our nation's Veterans, VA Clinics and government partners by improving our standards of quality, value, and convenience as a competitive, responsible facility.



Duties
This is a bargaining unit position.

The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management. If management requests additional certificates, applicants will continue to be reviewed in groups of 50 in the order they applied.

Note: Submitting multiple applications will change the order in which your application is reviewed.

Major Duties:

Serves as the frontline representative responsible for the placement of all orders received from clinics and Veterans at the DLC. Orders can be received electronically, by phone call or by mail. Performs varying duties such as: tracking order for order cards and phone call workload. Provides courteous and professional costumer service to VA Clinicians and Veterans over the phone and addressing issues and answering questions regarding Veterans orders. Thorough knowledge of English grammar in order to communicate effectively, both orally and written, over the phone and via email. Uses and operates various office machines, e.g. personal computers, printers, calculators, scanners, phone systems.Work Schedule: Monday - Friday, 6:00am - 6:00 pm

Compressed/Flexible Schedule: May be available with supervisor approval.

Relocation/Recruitment Incentives: Not Authorized

Duty Location Status: Will work from a VA owned or leased space

Telework: Available

Position Description Title/PD#: Program Support Assistant/PD44042A

Physical Requirements: Work requires long periods of sitting with intense concentration and working at top speed for several hours at a time. Work is primarily sedentary, although some walking, bending, stooping, and reaching are required. Very little lifting is required; however, employees may need to move files\file boxes and boxes containing bond paper weighing less than 50 lbs. a very short distance.

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