Account Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Moorestown, United States ORS Partners Full time

Our client is looking to add an Account Manager to their team. The Account Manager will be responsible for the complete management of assigned customers. This includes sourcing vendors, managing vendor services, verifying insurance certification, customer communication, and periodic site visits to client locations to ensure quality service delivery and to propose pricing for additional service opportunities/requests.


Key Job Responsibilities include:

  • Source and evaluate qualified competitive vendors who meet all compliance standards.
  • Choose the best vendors to provide needed services and manage contracts with these vendors.
  • Ensure compliance on an ongoing basis consistent with company and customer requirements.
  • Investigate issues that arise pertaining to assigned accounts, working to determine the root cause of the problem and developing a plan for resolution.
  • Track all open tasks and jobs, evaluating the quality-of-service delivery to ensure they are completed on time and to the customer's satisfaction.
  • Provide appropriate documentation, consistent with the scope of work and customer expectations.
  • Prepare relevant documentation for invoicing and manage any invoicing disputes.
  • Perform periodic site visits for assigned client locations
  • Communicate with clients to ensure account satisfaction and professionally handle any customer complaints.
  • Propose site enhancement pricing based on client requests or needs seen while evaluating the site (i.e. replace dead trees/shrubs, pruning needs, turf repair, etc.)


Our ideal candidate should exhibit the following:

  • Self-managed, with the ability to work with and through a team.
  • Proficiency in Microsoft Office, Outlook, Excel, and Word with a strong emphasis on Excel.
  • Valid driver’s license and auto insurance.
  • Ability to adapt in a fast-paced environment with excellent multi-tasking skills.
  • Comfort in gathering information and making decisions.
  • Disciplined with strong attention to detail.
  • Concern for delivering work on time and to the client’s satisfaction.
  • A creative thinker who uses outside-the-box ideas for problem solving.

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