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Desktop Engineer

3 months ago

Jersey City, United States No Limit Technology, Inc. Full time

Responsibility:

· Function as a engineering support for all workplace technology – desktops, peripherals, VDI and mobile platforms

· Support and engineer workplace technology used by the firm.

· Work with workplace technology domain, including latest offerings from major vendors.

· Collaborates with the infrastructure team to ensure workplace technology is operating at peak performance and within best practices and standards.

· Ensure workplace technology meets our security policies.

· Manage intake and packaging of all third-party desktop applications.

· Manage platform updates, including OS, firmware, and security patches.

· Manage endpoint inventory and security

· Solicit feedback and improve workplace productivity and experience.

· Create test plans to ensure all workplace technology platforms meet technical, user interface and security requirements.

· Define, periodically review, and optimize operational metrics.

· Serve as a mentor and escalation point for the help desk team

· Create supporting documentation for various audiences.


Requirements:

· A minimum of five years of experience in desktop engineering

· Strong application packaging experience for Windows applications.

· Strong knowledge of Apple IOS and HW in an Enterprise use case and leveraging JAMF for Apple device management.

· Strong experience in design, architecture and management using SCCM or MECM and Intune in Windows 10/11 Deployment: In-place upgrade, OS refresh and replace.

· Experience as solution lead managing projects, solution roadmap, POC and leading initiatives with minimal direction throughout the project lifecycle.

· Extensive experience with how to secure workplace technology and best practices.

· Understanding of Azure cloud platform especially with Microsoft 365, Cloud management software products like Terraform or Nerdio, Azure Image Library, Azure Active Directory concepts, Network protocols/services and Network Infrastructure.

· Experience with Windows Autopilot as a modern OS deployment solution with strong understanding of the mechanics and processes for developing end to end provisioning processes through MS Intune including images, software deployment, and patching.

· Exposure in co-management (Intune + MECM) as part of modern device management transformation.

· Experience in PowerShell, VBScript, WMI scripting and automation.

· Exposure to Microsoft Graph, Azure Alerts and Monitoring, Endpoint Analytics