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Help Desk Technician

4 months ago

San Diego, United States Ledgent Technology Full time

Job Title: IT Help Desk Technician

Job Location: San Diego, CA 92101

Job Type: 100% onsite; Part-Time - 3-6+ week contract with possibility of continued employment

Schedule: 8:00 am - 4:30 pm Tuesday and Thursday

Salary: $22 - $26/hr


Responsibilities:

  • Provide high-quality end-user technical support for software and hardware.
  • Investigate, diagnose, resolve, and recover from hardware/software problems.
  • Assess, triage, research, and resolve incidents and requests related to application software products and infrastructure components.
  • Create positive customer support experiences and build rapport with end-users.
  • Ensure timely resolution or escalation of issues, communicating status promptly.
  • Install, modify, clean up, run diagnostic programs, and repair computer hardware/peripherals and software.
  • Provide initial support for all IT technology platforms globally.
  • Maintain accurate hardware and software inventory.
  • Manage help desk tickets from creation to resolution, including escalation when required.
  • Configure IT equipment for onboarding/offboarding and provide IT orientation.
  • Interact with third-party vendors for support and purchases.
  • Manage and enhance networking infrastructure and systems.
  • Provide IT guidance to other departments.
  • Enable a culture of understanding IT security best practices.
  • Partner with engineering on company-wide technological implementations.
  • Coordinate with internal stakeholders to align IT services with company objectives.
  • Monitor and report on vendor service delivery.
  • Identify opportunities for cost savings and service improvements.
  • Be flexible and able to work off-hours as required.
  • Perform other related tasks and assignments.


Requirement:

  • 3-5 years of experience in an IT Help Desk Technician role.
  • Bachelor's degree preferably in information systems, computer science, or related.
  • MacOS & Microsoft Windows expertise required.
  • Strong understanding of technology and troubleshooting ability.
  • Proficient with Microsoft Office Suite and equivalent Mac applications.
  • Experience providing IT support for users on Mac and Windows devices.
  • Linux experience is a plus.
  • Experience with Apple MDM (e.g., Kandji) and Windows-based PC MDMs.
  • Knowledge of networking concepts such as TCP/IP, DHCP, DNS, VPN.
  • Experience implementing and managing Google Workspace.
  • Able to configure a variety of devices including servers, network equipment, desktops, laptops, smartphones, and printers.
  • Preferred experience in compliance standards (HIPAA, PCI, SOC-2, ISO 27001).
  • Apple Technical certifications are a plus.
  • Experience working with Cisco, HP, pfSense, & Unifi/Ubiquiti routers & switches.
  • Ability to configure and maintain firewalls.
  • Familiarity with VOIP systems and Zoom phone & room.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.