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Field Service Technician
2 months ago
Our Biotech Partner is searching for a Field Service Technician to service, install and advance their laser caption microdissection technology in the United States and worldwide.
You’ll join an incredible team of scientists, clinicians, developers, researchers, professionals, and skilled specialists who are pushing the boundaries what’s possible to improve people’s lives worldwide.
Duties/Responsibilities:
- Service, maintenance, and modifications for Imaging Equipment at customer sites.
- Establish an excellent customer relationship.
- Manage the installation schedule with our sales team.
- Installation of all laser capture microdissection (LCM) microscopes
- Product Commercialization Process, Product Development Process, & Practical Process Improvement.
- Collaborate with the leadership team to establish business cases to improve the value of our product line.
Required Skills/Abilities:
- Minimum technical degree or equivalent experience
- Proficient in AutoCAD, Fusion, SolidWorks, CRM software, Google Workspace Suite & Microsoft Office.
- 3+ years of field service experience is needed
- Previous experience with imaging equipment
- Experience in testing, repairing, and maintaining capital medical equipment
- Strong electronics and computer background needed
- Strong customer service and communication skills
- Proficient in the use of tools and service test equipment
- A valid driver's license and a good driving record are required
- Ability to work both individually and in an established team setting
- Ability to travel and provide service in assigned geography
- Willingness to participate in an on-call rotation after training and certification
- Willing to work different shifts as business needs dictate, including willingness to work overtime as required
What They Offer
- Advanced training, professional development, and career advancement opportunities.
- Flexible work policies, including remote options, cater to our diverse workforce needs.
- Access to cutting-edge tools, technologies, and resources, including advanced imaging equipment and research facilities.