Director of Operations and Member Engagement

1 month ago

Raleigh, United States North Carolina Nurses Association Full time

The Director of Operations and Member Engagement is responsible for the overall leadership and management of association operations, as well as programs and logistics related to membership and member engagement. The position is responsible for developing, coordinating, directing and administering all aspects of association operations, especially in the focused areas of administrative operations, governance operations and office management. The Director of Operations and Member Engagement will also spend significant time on membership engagement efforts and leadership of the membership department. Will serve as supervisor to NCNAs full time Membership Coordinator and part time Administrative Assistant, and as team leader and/or project manager of other team projects, as needed.


Governance Operations:

Provides time and expertise in the area of overall governance support to ensure the effective contribution of volunteers and implementation of designated programs of work as directed by NCNA’s strategic priorities. Responsibilities include:

·      Serving as primary staff leader, facilitator and key contributor for the work of multiple volunteer groups to ensure implementation of the designated group(s) program of work as directed by the NCNA strategic plan and Board of Directors. Related responsibilities include providing logistical and operational support to various committees including organizing and attending meetings (both in person, online and conference calls), agenda development, compiling meeting summaries/reports, and maintaining meticulous digital and paper records. Groups may include but are not limited to: North Carolina Foundation for Nursing Board of Trustees and related subcommittees, Awards Committee, Special Projects Fund Committee, Nominations Committee, Bylaws Committee and other committees as assigned.

·      Serving as primary staff leader for NCFNs Leadership Academy; including administering the application and selection processes, agenda development, meeting logistics, and assessment.

·      Collaborating with CEO on the implementation of NCNA’s multi-year strategic plan, including dashboard development, engagement tracking and reporting of key metrics.

·      Partnering with CEO in providing direct support to the Board of Directors, including planning and executing quarterly Board meetings/retreat, email votes, and logistics.

·      Assisting with producing, maintaining and updating policy manuals, bylaws and other documents under the direction of the CEO and Board.

·      Development and maintenance of volunteer job descriptions and accountability requirements.

·      Coordinating with Executive staff and volunteer leadership to facilitate the training and orientation of new chairs of committees, advisory groups and task forces.

·      Oversight of volunteer interest data including solicitation/verification of volunteer participation documents (conflict of interest, etc.)

·      Evaluating existing programs, services and procedures to determine progress toward stated goals and objectives and recommends changes to the CEO.

·      Serving as project manager and/or team lead on association projects.


Administrative Operations and Office Management:

Ensures the effective and efficient day-to-day operations of NCNA by facilitating the management of all general operations such as internal administration, vendor/supplier relations and facility management. Responsibilities include:

  • Leads the development and implementation of office best practices and the systems and processes to support an efficient and effective office.
  • Managing all association related agreements and facilitation of the review, negotiation and signing of any new or renewed agreements, as well as any related RFPs and solicitations of bids.
  • Negotiating and reviewing event contracts; obtaining event certificates of liability
  • Administration of the Association’s statewide elections
  • Developing and maintaining production schedules, vendor records and contract renewal schedules, and other work plans, as needed.
  • Management of the facility, landlord relations, and other office needs including development of capital budget and long-range capital improvements plan for information technology, audio visual, etc.
  • Serving as lead staff contact for outsourced Information Technology services; technology platforms; audio visual; landlord; phone and internet; copier; mail machine; print needs; and various other partners.
  • Manages workload, expectations and supervision of NCNA Administrative Assistant; Communicates with staff to ensure administrative and office assistance needs are being met; as well as support for membership and events as needed.


Membership:

Oversees all Membership and member engagement efforts; as well as recruitment and retention strategies. Responsibilities include:


·      Communication with the CEO (and to the Board of Directors) the needs, accomplishments, and outcomes of the Membership department.

·      Leads efforts to increase membership numbers and the number of engaged members as determined through NCNAs strategic priorities

·      Ensures non dues revenue generation; specifically, through Affinity Program relationships/partnerships with Community Brands Career Center, NSO Professional Liability Insurance, and Booking Community.

·      Manages and directs NCNAs relationship with Membership Corporation of America

·      Oversees membership strategy and communication with MCA and with in house staff

·      Manages workload, expectations and supervision of NCNAs Membership Coordinator; collaborates on strategy for recruitment, retention, and member onboarding.

Qualifications:

·      Undergraduate degree in business, non-profit management or other related degree and minimum of seven to ten years of related experience required; Advanced degree and/or association credentials encouraged; Certified Association Executive (CAE) credentials are a bonus.

·      Ability to lead and manage others and make short and long term decisions regarding appropriate delegation of projects and tasks.

·      Experience in supervising, training, teaching and orientation of others

·      Proven ability to manage multi-functional or diverse areas of work

·      Ability to work effectively under deadlines and manage projects independently

·      Excellent communication skills, strong organizational skills and keen attention to detail

·      Excellent people skills and an enthusiastic attitude

·      Proven results in membership growth, sales or fundraising

·      Resourcefulness in solving problems. 

·      Strong computer skills, including knowledge of standard technology applications and database manipulation

·      Prior association experience preferred

·      Work nights or weekends as necessary to attend meetings, events and activities. Occasional overnight travel is required. Reliable, personal transportation is required.

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