Current jobs related to Member Engagement Specialist-Full Time-Alexander Family YMCA - Raleigh - YMCA OF THE TRIANGLE AREA

  • Lifeguard-Alexander Family YMCA

    1 week ago

    Raleigh, United States YMCA OF THE TRIANGLE AREA Full time

    DescriptionPOSITION SUMMARY: Under the supervision of the Aquatics Director, the Lifeguard maintains safe swimming conditions in the pool, deck, and surrounding areas and creates a safe and positive atmosphere that promotes member safety and engagement. They are responsible for managing these functions in accordance with the stated mission, goals, and...

  • Lifeguard-Kerr Family YMCA

    5 days ago

    Raleigh, United States YMCA OF THE TRIANGLE AREA Full time

    DescriptionPOSITION SUMMARY: Under the supervision of the Aquatics Director, the Lifeguard maintains safe swimming conditions in the pool, deck, and surrounding areas and creates a safe and positive atmosphere that promotes member safety and engagement. They are responsible for managing these functions in accordance with the stated mission, goals, and...

  • Lifeguard-A.E. Finley YMCA

    5 days ago

    Raleigh, United States YMCA OF THE TRIANGLE AREA Full time

    DescriptionPOSITION SUMMARY: Under the supervision of the Aquatics Director, the Lifeguard maintains safe swimming conditions in the pool, deck, and surrounding areas and creates a safe and positive atmosphere that promotes member safety and engagement. They are responsible for managing these functions in accordance with the stated mission, goals, and...

  • Maintenance|Custodian-Kerr Family YMCA

    3 hours ago

    Raleigh, United States YMCA OF THE TRIANGLE AREA Full time

    DescriptionPOSITION SUMMARY: Under the supervision of the Facilities Director, the Part Time Custodian makes sure that all areas are kept clean and orderly, including areas inside as well as outside the main building. May complete duties related to small maintenance repairs, meeting set up, ordering supplies, and other related duties as assigned. They are...

  • Maintenance|Custodian-Kerr Family YMCA

    3 weeks ago

    Raleigh, United States YMCA OF THE TRIANGLE AREA Full time

    DescriptionPOSITION SUMMARY: Under the supervision of the Facilities Director, the Part Time Custodian makes sure that all areas are kept clean and orderly, including areas inside as well as outside the main building. May complete duties related to small maintenance repairs, meeting set up, ordering supplies, and other related duties as assigned. They are...

  • Lifeguard - Southeast Raleigh YMCA

    2 weeks ago

    Raleigh, North Carolina, United States YMCA OF THE TRIANGLE AREA Full time

    Job SummaryWe are seeking a highly skilled and certified Lifeguard to join our team at the YMCA of the Triangle Area. As a Lifeguard, you will be responsible for maintaining a safe and positive atmosphere in the pool area, ensuring the well-being of our members and participants.Key ResponsibilitiesMonitor the pool area and respond to emergency situations in...

  • Senior Vice President of Human Resources

    5 days ago

    Raleigh, North Carolina, United States YMCA Full time

    Senior Vice President of Human ResourcesThe YMCA of the Triangle is seeking a visionary leader to fill the role of Senior Vice President of Human Resources, located on-site in Raleigh, NC.About the RoleThis strategic and hands-on leader will play a pivotal role in shaping the vision for the YMCA of the Triangle's people strategy, guiding all facets of Human...

  • Aquatic Safety Specialist

    5 days ago

    Raleigh, North Carolina, United States YMCA OF THE TRIANGLE AREA Full time

    Job SummaryThe YMCA of the Triangle Area is seeking a highly skilled and dedicated Aquatic Safety Specialist to join our team. As a Lifeguard, you will play a critical role in maintaining a safe and positive atmosphere for our members and participants.Key ResponsibilitiesSurveillance and Response: Maintain active surveillance of the pool area and respond to...

  • Family Networks Service Coordinator

    1 month ago

    Raleigh, United States Riverside Community Care Full time

    Riverside Community Care Love what you do! Service Coordinator - Family Networks Would you like to represent Riverside Community Care as a Family Networks Service Coordinator on a multi-disciplinary team within the Department of Children and Families? This is a Riverside Community Care position however, you will be stationed at the local DCF office in...

  • Culinary Specialist

    3 weeks ago

    Raleigh, North Carolina, United States J. Alexander's Restaurants Full time

    Job Opportunity at J. Alexander's RestaurantsWe are seeking a skilled Line Cook to join our team at J. Alexander's Restaurants. As a Line Cook, you will be responsible for preparing and cooking high-quality dishes in a fast-paced kitchen environment.Key Responsibilities:Prepare and cook menu items to company specificationsManage ticket orders for proteins...

  • Culinary Specialist

    2 weeks ago

    Raleigh, North Carolina, United States J. Alexander's Restaurants Full time

    Job Opportunity at J. Alexander's RestaurantsWe are seeking a skilled Line Cook to join our team at J. Alexander's Restaurants. As a Line Cook, you will be responsible for preparing and cooking high-quality dishes in a fast-paced kitchen environment.Key Responsibilities:Prepare and cook menu items to company specificationsManage ticket orders for proteins...

  • Human Resources Engagement Specialist

    6 days ago

    Raleigh, North Carolina, United States Huff Consulting Full time

    Job Title: Human Resources Employee Engagement ManagerWe are seeking a highly skilled and experienced Human Resources Employee Engagement Manager to join our team at Huff Consulting, LLC. As a key member of our HR department, you will be responsible for developing and implementing strategies to enhance employee satisfaction, retention, and overall workplace...

  • Family Support Specialist

    3 weeks ago

    Raleigh, North Carolina, United States ALS Education LLC Full time

    Job Title: Family Support SpecialistALS Education LLC is seeking a highly skilled and compassionate Family Support Specialist to join our team. As a key member of our staff, you will play a vital role in providing support services to students and families, promoting academic success, and fostering a positive school environment.Key Responsibilities:Develop...

  • Servers

    2 weeks ago

    Raleigh, United States Red Robin Full time

    Red Robin - 7860 Alexander Promenade Pl (27617) Alexander Place [Wait Staff / Team Member] As a Server at Red Robin, you'll: Provide menu suggestions; Take orders using handheld technology; Serve food and drinks in a timely accurate manner; Deliver a fun and satisfying dining experience to Guests; Enjoy a great starting point for future opportunities as a...

  • Family Medicine Specialist

    1 week ago

    Raleigh, North Carolina, United States HCA Enterprise Full time

    Job Summary:Mission Health, a leading healthcare organization, is seeking an experienced Family Medicine Specialist to join our esteemed primary care practice in western North Carolina.Key Responsibilities:Provide high-quality patient care as a member of a multidisciplinary teamCollaborate with physicians and other healthcare professionals to deliver...

  • Full Time Family Medicine Physician

    4 months ago

    Raleigh, United States MASC Medical Full time

    Family Medicine Physician North Carolina Multiple Locations   We are a leading primary care provider company that offers an innovative and integrated approach of care to patients. We have numerous Board-Certified Family Medicine Physicians and midlevel providers treating a patient population with comprehensive patient care all under one roof. We are...

  • Customer Engagement Specialist

    1 month ago

    Raleigh, North Carolina, United States Sonar Spark Full time

    Position Overview:As a Customer Engagement Specialist, you will be responsible for addressing client inquiries through various communication channels including phone, email, and chat.Key Responsibilities:1. Respond promptly to customer inquiries, ensuring a professional and courteous interaction.2. Efficiently resolve client issues by providing accurate...

  • Transportation Technician I

    2 months ago

    Raleigh, United States Riverside Community Care Full time

    We make a difference - in your community and in your career. Mental Health Counselor / Food Services Coordinator We are looking for an energetic, passionate, confident, and skilled person that wants to work in an environment that makes a difference and is different every day. In this important role, the Food Services / Culinary Unit Coordinator is...

  • Phone Specialist

    2 weeks ago

    Raleigh, NC, United States First Citizens Bank Full time

    Overview: This position collects past due payments at an advanced level of skill and complexity on various consumer and business account types by phone, while upholding the Bank's high standards for the client experience. Probes clients with fact finding questions to ensure a complete understanding of reasons for delinquency, and works with the client to...

  • Licensed Optical Manager Full Time

    2 weeks ago

    Raleigh, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, were committed to providing outstanding service and...

Member Engagement Specialist-Full Time-Alexander Family YMCA

4 months ago

Raleigh, United States YMCA OF THE TRIANGLE AREA Full time
Description

POSITION SUMMARY:

The Member Engagement Specialist is responsible for creating a welcoming atmosphere, driving sales, and connecting members to others through programs that share the work of the Y as a cause driven organization. The employee supports the staff and is responsible for the general supervision of the facility in accordance with established policies and expectations. They will be responsible for performing those functions in accordance with the stated mission, values, principles, and practices established by the administrative staff, governing committees and Board of Directors of the YMCA of the Triangle Area.

ESSENTIAL FUNCTIONS:
  • Models relationship-building skills in all interactions. Develops and maintains collaborative relationships with community organizations.
  • Builds positive relationships with members by serving needs and concerns and taking the initiative to provide excellent customer service.
  • Works towards developing better systems and processes to ensure deeper connectedness among members and create an environment that supports overall health and well-being.
  • Responsible for Tours, Sales, Y Connects, 8 Weeks to a New You and all other Membership and Fitness initiatives. Follows branch protocols for prospective members, sales leads, and cross-selling programs.
  • Serves as a member advocate and concierge while on duty, with a focus on facilitating small group opportunities for members to connect.
  • Promotes volunteerism as a part of the overall continuum of the member experience.
  • Understands all program offerings, pricing, business policies and procedures, and is a proficient power user in Personify Go and Personify 360.
  • Supports Welcome Center, Access desks, Gym and Wellness Floor to ensure all members are being served in a quality manner and seeks opportunity to provide on-the-job training for membership staff.
  • Creates a team environment that concentrates on delivering exceptional service to members and participants.
  • Assists with generating monthly schedules, along with the management of staffing requirements for each shift, including replacement of staff in emergency situations.
  • Maintains consistent work schedule including being assigned to and present during key usage days/times, evenings, and weekends to assist in developing relationships with members.
  • Opens, closes, and supports weekend facility coverage.
  • Maintains regular, clear, and concise communication within area of responsibility.
  • Collaborates and communicates with Directors on member engagement improvement opportunities in their area - based on member feedback and input.
  • Accountable for the financial transactions during the shift and the shift close out and batch reconciliation with cash and check transactions.
  • Identifies, evaluates, and assists in the implementation of process improvements and changes.
  • Consistently serves 25 hours a week of direct service that could include: opening/closing the building, Welcome Center shifts, and/or MES shifts.
  • Other responsibilities as deemed necessary by supervisor.
QUALIFICATIONS:
  • High School diploma and 1-2 years experience in Customer Service and/or Sales environment.
  • Professional in demeanor, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers.
  • Strong computer skills and the ability to understand customer relationship platforms.
  • Exceptional communication and customer service skills.
  • Must be a self-starter and able to work independently.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Possess a high level of organization, ability to prioritize and possess the capacity to respond and handle multiple tasks appropriately in a dynamic and fast paced work environment.
  • Attention to detail, with a consistent high level of responsiveness and follow-up.
  • Capable of handling sensitive and confidential information.
  • Ability to multi-task and complete large volumes of projects and tasks.
  • Strategic, critical thinker and problem solver.
  • Multi-lingual desired but not required.
  • Position requires the following certifications: Basic Life Support, Emergency Oxygen and First Aid.
  • Other certifications as required for position.