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Store Manager
3 months ago
Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece.
From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.
We are actively seeking a seasoned retail leader to oversee management of our Upper East Side Madison Avenue store's operations, training, and development of the store associates. This person will be charged with building store sales through the development of clientele or new initiatives to drive business into the store and to add value to the customer experience. The responsibilities include but are not limited to the following:
Sales and service:
- Achievement of the store sales goals
- Develop plan to surpass sales objectives
- Full understanding of the brand and aesthetic
- Hire, train and motivate a qualified sales team that can effectively communicate the brand to the customer
- Model and supervise the selling environment. Provide coaching and feedback to the sales team to ensure the highest level of service is provided to the customer
- Work towards developing a solid client following which helps the store achieve the sales plan
- Consistently maintain a bench strength of qualified candidates by continually interviewing so business goals are achieved
- Maintain productive customer relationships and provide an approachable, inspiring and personalized shopping experience
- Utilize slow periods by connecting with clientele on new product, sales, and follow up on their recent purchases
- Ensure you and the team can speak effectively to product including how items fit, material information, inspiration and other key features to assist the customers in their purchasing decisions
- Create positive relationship in the community and with other managers in the area in order to develop business driving initiatives
- Store managers are responsible for initiating two store events a quarter
Operations:
- Uphold all store policies and procedures
- Perform and supervise all opening and closing procedures including housekeeping duties, end of day emails and securing facility
- Be fully versed in all Shopify POS functions in order to train team and to operate a seamless checkout, processing of returns, markdowns, inventory management and all shipping and receiving
- Proper management of store funds, banking and petty cash
- Field incoming phone calls, emails, and voicemails and respond in a timely manner
- Conduct regular store meetings to ensure accurate and consistent communication with team
- Ensure appropriate sale floor coverage by managing staff schedule while meeting budgets
- Uphold the high standard of stockroom and sales floor organization and cleanliness on the sale floor, back stock area, fitting room, and restrooms
- Oversee store inventory and participate in regular inventory count to ensure the store’s inventory is accurate
- Manage the physical inventory process which is completed once a year
- Understand merchandising aesthetic and follow merchandising directive issued by the corporate team
- Add to the overall store experience with flowers, candles, goodies while managing the budget
- React to business trends and communicate sell though and reorder needs on a weekly basis (including store supplies and FV packaging supplies)
- Write a thorough end of day recap and ensure the team knows what to include in the EOD email
Qualifications:
- Three or more years of experience in a high-end retail environment in leadership/management roles
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure and deadlines; proven ability to multitask.
- Strong leadership and management skills with ability to motivate staff.
- Excellent customer service abilities.
