Desktop Support
2 weeks ago
Key requirements are end user computing L1 / L2 / L3 support (Desktop / Laptop / Mobile / Virtual Meeting Tech Audio & Video); WiFi Network Support;
Responsibilities:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for custom er’s end users Classify Service Calls according to the specified options
- Route problems to 3rd level IT support staff using knowledge base articles
- Coordinate with level 3 and support staff that provide hardware / software / network problem resolution.
- Use the SOAR to document and manage problems and work requests and their respective resolutions and circumvention's
- Responds to telephone calls, email, instant messages, and assigned tickets from incident dispatchers; Assign work orders / incidents to appropriate support teams if necessary and follow up until resolved.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps
- Troubleshoot client software and basic network connectivity problems remotely using remote access tools
- Identify, evaluate and prioritize customer problems and complaints
- Participate in on-going training and departmental development
- Maintain quality standards for incident documentation and phone calls
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Desktop Support Specialist
3 days ago
Cincinnati, United States DMI Full timeAbout DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...
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Desktop Support
4 weeks ago
Cincinnati, United States CBTS Full timeCBTS has partnered with a client to identify a Desktop/IT Support Technician on a 3 month contract opening. This role would require full onsite work at the client's downtown Cincinnati, OH facility on a 1st shift M-F opportunity This project is focused on a Windows upgrade assignment. Skills they are targeting include (but not limited to): to catalog...
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Desktop Support
4 weeks ago
Cincinnati, United States CBTS Full timeCBTS has partnered with a client to identify a Desktop/IT Support Technician on a 3 month contract opening. This role would require full onsite work at the client's downtown Cincinnati, OH facility on a 1st shift M-F opportunityThis project is focused on a Windows upgrade assignment. Skills they are targeting include (but not limited to):to catalog...
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Desktop Support || Cincinnati, OH
5 days ago
Cincinnati, United States Resource Logistics Full timeDeskside Support Cincinnati, OH CWR: $22/Hour Key requirements are end user computing L1 / L2 / L3 support (Desktop / Laptop / Mobile / Virtual Meeting Tech Audio & Video); WiFi Network Support; Responsibilities: • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for custom er's end users Classify...
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Technical and Desktop Support Specialist
5 days ago
Cincinnati, United States Frost Brown Todd Full timeFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently searching for a Technical & Desktop Support Specialist to join our Cincinnati Office. Job Responsibilities Include: Working closely with other members of the Applications and Support teams to resolve technical issues. Providing second-tier...
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Technical and Desktop Support Specialist
4 weeks ago
Cincinnati, United States Frost Brown Todd LLP Full timeJob DescriptionJob DescriptionFrost Brown Todd LLP, a national law firm of 1000+ legal and business professionals in seventeen markets, is currently searching for a Technical & Desktop Support Specialist to join our Cincinnati Office.Job Responsibilities Include:Working closely with other members of the Applications and Support teams to resolve technical...
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Desktop Application Developer
1 week ago
Cincinnati, United States LCS - London Computer Systems Full timeJob DescriptionJob DescriptionAre you a skilled software developer with a knack for learning things quickly? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver and doer with advanced technical expertise?London Computer Systems (LCS) is actively seeking a full-time, detail-oriented Desktop Application Developer to join our...
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Desktop Application Developer
4 weeks ago
Cincinnati, United States LCS - London Computer Systems Full timeJob DescriptionJob DescriptionAre you a skilled software developer with a knack for learning things quickly? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver and doer with advanced technical expertise?London Computer Systems (LCS) is actively seeking a full-time, detail-oriented Desktop Application Developer to join our...
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Application and Desktop Specialist
4 weeks ago
Cincinnati, United States Hamilton County Sheriff's Office Full timeJob DescriptionJob DescriptionThe Hamilton County Sheriff's Office (HCSO), founded in 1803, is Ohio's 3rd largest sheriff's office. HCSO has approximately 900 employees dedicated to ensuring the safety of nearly one million residents who call Hamilton County Home. If you are an Application and Desktop Support Specialist with expertise in...
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Desktop Support
4 weeks ago
Cincinnati, United States Scalene Works People Solution LLP Full timeWork Location The person need not work from office from day 1 itself but 5/3 is going to give some time (15-20 days) for the person to relocate. The person is expected to work in hybrid model (need not work all 5 days a week from office). Once the person is comfortable with all the responsibilities in 5/3 and he/she can effectively demonstrate the same to...
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Deskside Support Specialist
1 week ago
Cincinnati, United States Sentrilock LLC Full timeJob DescriptionJob DescriptionDescription:Analyze, prioritize, and timely resolve help desk tickets across multiple technologies.Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop...
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Jr. Desktop Service Technician
4 weeks ago
Cincinnati, United States S'S Healthcare Full timeS&S Health is a premier healthcare administration company located in Cincinnati, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform have been developed to serve the needs of Employers, TPAs, and Health Systems. The...
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Jr. Desktop Service Technician
4 weeks ago
Cincinnati, United States S&S Healthcare Full timeJob DescriptionJob DescriptionS&S Health is a premier healthcare administration company located in Cincinnati, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform have been developed to serve the needs of Employers,...
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Jr. Desktop Service Technician
3 weeks ago
Cincinnati, United States S&S Healthcare Full timeJob DescriptionJob DescriptionS&S Health is a premier healthcare administration company located in Cincinnati, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform have been developed to serve the needs of Employers,...
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IT Support Analyst
3 weeks ago
Cincinnati, United States Talent Software Services Full timeIT Support Analyst Job Summary: Talent Software Services is in search of an IT Support Analyst for a contract position in Cincinnati, OH. The opportunity will be one year with a strong chance for a long-term extension. Primary Responsibilities/Accountabilities:Evaluates service requests to ensure adherence to standards and processes. Identifies and...
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Information Technology Support Engineer
2 weeks ago
Cincinnati, United States AVASO Technology Solutions Full timeAVASO Technology Solutions is currently seeking an IT Support Engineer with a passion for the IT area.As an AVASO employee, you will be part of a global organization that provides IT Services to big national as well as international clients across multiple industries.We are an IT solution provider with coverage in more than 170 countries as well as global...
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IT Support Analyst
3 weeks ago
Cincinnati, United States TALENT Software Services Full timeIT Support Analyst Job Summary: Talent Software Services is in search of an IT Support Analyst for a contract position in Cincinnati, OH. The opportunity will be one year with a strong chance for a long-term extension. Primary Responsibilities/Accountabilities: Evaluates service requests to ensure adherence to standards and processes. Identifies and...
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IT Support Analyst
3 weeks ago
Cincinnati, United States Talent Software Services Full timeIT Support Analyst Job Summary: Talent Software Services is in search of an IT Support Analyst for a contract position in Cincinnati, OH. The opportunity will be one year with a strong chance for a long-term extension. Primary Responsibilities/Accountabilities: Evaluates service requests to ensure adherence to standards and processes. Identifies and resolves...
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IT Support Analyst
3 weeks ago
Cincinnati, United States TALENT Software Services Full timeIT Support AnalystJob Summary: Talent Software Services is in search of an IT Support Analyst for a contract position in Cincinnati, OHThe opportunity will be one year with a strong chance for a long-term extension.Primary Responsibilities/Accountabilities: Evaluates service requests to ensure adherence to standards and processesIdentifies and resolves...
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Operations Systems Support Manager
4 weeks ago
Cincinnati, United States Zenith Logistics Inc Full timeJob DescriptionJob DescriptionEssential Job Functions:Areas of support include, but not limited to - VC5090s, Talkman T2/T2x, 9090 handhelds cables, cradles, headsets, cyber keys and other itemsSetup employee identification in APT, Kroger form, Navis, DLx and other software applications as neededTroubleshoot PC issues, all software programs and warehouse...