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Jr. Desktop Service Technician

4 months ago

Cincinnati, United States S&S Healthcare Full time
Job DescriptionJob Description

S&S Health is a premier healthcare administration company located in Cincinnati, Ohio. We offer self, level, and fully funded solutions that lower costs while improving outcomes with a consumer-centric experience. Our integrated benefits, services, and technology platform have been developed to serve the needs of Employers, TPAs, and Health Systems. The company has a nationwide presence with the ability to sell and service in every state.


The Junior Desktop Service Technician's role is to install and configure software and hardware. Manage network servers and technology tools. To set up accounts and workstations. Monitor performance and maintain systems according to requirements and troubleshoot issues and outages. 1. Implements, installs, configures, monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems. This position is located in Mason, OH.


Essential Functions/Responsibilities:

1. Implements, installs, configures, monitors, troubleshoots, and evaluates existing and new Microsoft Windows server operating systems.
2. Responsible for integration of user workstations, including MAC workstations, with Microsoft Windows server operating systems and Active Directory.
3. Regularly confers with database programmers, analysts, other systems administrators, and users regarding current and prospective system changes and future needs.
4. Provides support to site-managed technical staff regarding system administration and usage.
5. Directs efforts of technicians who are involved in diagnosing and correcting system related failures and performing system management activities; determines logical solutions to complex system administration and application problems.


Education and Experience:

  • 2+ years experience in a Help Desk or IT Support type role
  • Experience with PC Equipment, Office 365, Adobe, and other cloud-based applications is a plus.
  • Associate degree in Information Systems, Information Technology or something similar related is a plus

REQUIRED SKILLS AND ABILITIES:

  • Technical expertise, including proficiency in MS operating systems, Active Directory, and MS Exchange server, Mastery of MS Desktop Operating Systems
  • Good communication skills/Client Service Excellence
  • Problem Solving Skills
  • Time Management
  • Flexibility
  • The ability to troubleshoot and resolve issues as required
  • Evaluates customer generated requirements and works with he client to ensure the implementation meets the client’s needs

S&S Health are committed to creating a safe and secure workplace for all employees. Please note that all final candidates will be subject to a comprehensive background check as part of our hiring process.