Sales Coordinator

4 weeks ago


Charlotte, United States Insight Global Full time

Insight Global is looking for a highly motivated, communicative individual to work for a large pulp, paper, and energy company in the Charlotte area. Within the role on a day-to-day basis, this person will:

- Receive a customer request for a new part that has broken on their machine (typically a boiler).

- After receiving the customer request, this person will work within ERP systems and Salesforce to check pricing, inventory, and location of the part needed.

- They will then communicate with the customer to give them a quote, get the order from the customer, enter it in the system, and keep the customer informed on the part's delivery date.

We are looking for someone with a "speed to serve" mentality, and someone who can work quickly and efficiently towards deadlines.


Must Haves:

- Associate degree

- 1-5 years of customer service experience and/or training

- Good computer skills in ERP, SAP, Salesforce, OR any system utilizing order entry

- Experience using customer relationship management (CRM) tools

– Knowledge of Microsoft Suite


Plusses:

- Understanding of the manufacturing environment

- Hands-on experience

- Logistics in their background

- Ability to read and understand drawings and schematics


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