Office Manager

Position Description:

Our purpose (Why We Exist) is to keep our region a great place to do business, work and live

The Manager provides the strategic leadership necessary to drive successful business operations.

Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for cultivating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities. The Manager understands the organizational mission and objectives; trains and develops staff; leads all career office operations in accordance with the guiding principles and values of the organization.

Relationships:

The Manager will develop and maintain relationships with employers, community leaders (including local government leaders), area schools, and other community organizations.

The Manager may supervise staff virtually, remotely in one or more locations and/or in person; has direct or indirect relationships with all supervisors and line staff including staff from other divisions and partner organizations.

A Manager develops on-going relationships with other office managers in the region, including those managers employed by different career office contractors. Contractors includes: Employer Service staff, Vocational Rehabilitation Managers, Education Opportunity Providers, Regional Managers, Business Consultants, Recruiters, Board Staff, other staff located outside the manager’s office.

Responsibilities:

• Clearly communicates expectations and priorities to office staff
• Delegate and review the status of on-going task of supervisors to assure expectations are being met
• Communicates throughout every level of the Workforce Solutions system
• Directly supervise and evaluate the performance of staff.
• Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives
• Understand and implement the franchise requirements – Mission, Core values, Standards and Guidelines
• Attend meetings with the members of the management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to the Workforce Solutions
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency and results
• Serve on work groups to develop work plans for projects and new initiatives
• Manage special projects and assignments when required
• Ensure supervisors understand, implement and train staff on how to meet contract performance objectives
• Maintain a safe work environment and ensures staff attend appropriate safety training
• Coordinate work activities of the office with other offices to improve services to our customers
• Manage the overall operations and daily activities of the office to include but not limited to managing expenditures
• Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks

Human Resource

• Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions
• Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations
• Evaluates and recommends personnel actions including salary increases, bonuses, and improvement plans
• Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary
• Documents coaching, on-the-job training of new employees, and arranges for training

Customers

• Ensures staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines
• Staffs the office to make sure customers receive service timely and adequate staff is available
• Utilizes a platform to receive customer service feedback and regularly reviews this to implement improvement
• Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers
• Uses good judgment in resolving customer complaints and monitors customer satisfaction

Workforce Solutions staff

• Answer questions from staff, supervisors, and managers
• Communicates with management across the system and staff to coordinate a response to workforce needs
• Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers
• Represents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels and committees
• Works cooperatively with all parts and divisions of Workforce Solutions.

Data and Safeguarding Resources

• Ensures offices are clean, presentable, and conducive to a professional environment
• Ensures timely and accurate data entry
• Maintains and assures confidentiality of all customer files and Personally Identifiable Information
• Ensures cash substitutes are safeguarded and equipment is secure

Qualifications

Qualifications:

• Bachelor’s degree and a minimum of two years relevant experience in the workplace or
• Substitute 2 years of management experience for each year of college or
• Five years of experience at Workforce Solutions – at least some of that in a supervisory role

Knowledge, Skills and Abilities:

• Performance and quality management
• Results driven
• Knowledge and understanding of the labor market and job development
• Able to identify and solve problems
• Able to create, interpret and analyze reports to make informed decisions to enhance operations
• Proficient in Microsoft Office Suite; familiar with and able to use computers; able to learn employment related software, web search platforms, virtual communication tools, and social media platforms
• Ability to productively lead diverse teams in person and virtually
• Able to work with resident customers and other staff (flexible, congenial and adaptable)
• Ability to communicate orally and in writing at a professional level; Must have some, public speaking experience; Able to effectively present information to the public.
• Flexible and creative in the use of resources to meet changing customer demands
• Self-motivated, self-directed, and customer service driven
• Knowledge of conflict resolution strategies while working in a remote or in person environment
• Teaching, critical thinking and attention to detail

Work Schedule:

Monday – Friday 8:00 am to 5:00 pm and occasional weekend or evening events with advance notice.

Work Location:

In-person

Travel Requirements:

Requires 10% travel and employee must comply with Interfaith’s Safe Driving policy.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Physical Demands: prolonged sitting, standing, talking, hearing and reaching
• Visual Demands: reading and prolonged computer usage
• Mental and Emotional Demands: stress, time pressures and critical thinking

The employee may occasionally be required to lift and/or move up to 25 pounds.

Benefits:

• Medical, Dental and Vision Insurance
• Basic and Voluntary Life + AD&D
• Voluntary Short & Long Term Disability
• Flexible Spending & Dependent Care Accounts
• Employee Assistance Program
• 403(b) Retirement Plan with corporate matching up to 5%; requires one (1) year of employment
• Paid Time Off
• Bereavement and Jury/Court Duty Pay
• Paid holidays
• Mileage Reimbursement
• Work with enthusiastic team members who have a passion for service

Equal Opportunity Employer

Interfaith of The Woodlands committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.