Channel Technology Leader

2 days ago


Charlotte, North Carolina, United States Verizon Full time
About the Role

We are looking for a Channel Technology Leader to join our team at Verizon. This is an exciting opportunity to lead the development and implementation of new technologies that enhance customer experiences.

As a key member of our Customer Success Technology team, you will be responsible for identifying and driving the adoption of new technologies that meet business objectives. You will work closely with external vendors and internal teams to build out product roadmaps and drive mutually beneficial solutions.

You will have a deep understanding of Call Center Operations and Technology, as well as experience in program management and leadership or consulting roles. A Bachelor's degree or equivalent work experience is required, along with six or more years of relevant work experience.

The ideal candidate will have knowledge of systems and tools such as SRE's and Customer Relationship Management Systems, as well as critical leadership skills like planning, prioritization, communication, and project management.

This role offers a competitive salary of $130,000 per year, with benefits including a hybrid work environment, opportunities for professional growth, and a commitment to diversity and inclusion.

What We're Looking For
  • Experience in technology strategy and implementation
  • Strong leadership and collaboration skills
  • Ability to develop and maintain complex technical roadmaps
  • Knowledge of call center operations and technology


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