Order Fulfillment Coordinator

2 weeks ago


Rochester, United States IDR, Inc. Full time

IDR is seeking a Endpoint Coordinator for one of our top Healthcare clients in the Rochester, MN. This is a 1 year contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today


Responsibilities:

  • Work directly with customers to evaluate needs for new service requests, device configurations, product inquiries, and order returns.
  • Gather, document, and assess customer requirements to ensure accurate and complete product orders that support customer needs.
  • Order electronic equipment in Lawson, troubleshoot ordering issues, and collaborate with senior personnel or Supply Chain Management to resolve issues, keeping customers informed of order status.
  • Utilize excellent communication and time management skills to deliver outstanding customer service and manage project tasks, including process improvements and thorough documentation of workflows and procedures.


REQUIREMENTS:

  • High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor’s degree and excellent computer troubleshooting and problem solving skills.
  • (2+ years experience): Ensure accurate and complete product orders by gathering and documenting customer requirements, processing orders in Lawson, troubleshooting issues, and keeping customers informed.
  • (2+ years experience): Deliver outstanding customer service with excellent communication and time management skills, and improve processes through effective project management and clear documentation for a diverse customer base.


What's in it for you?

  • Full Benefits during the contract (Medical, Dental, Vision, etc.)
  • Ability to get your foot in the door with a well-established company
  • Competitive compensation
  • Excellent work/life balance


Why IDR?

  • 20+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row



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