Order Fulfillment Coordinator
2 weeks ago
IDR is seeking a Endpoint Coordinator for one of our top Healthcare clients in the Rochester, MN. This is a 1 year contract role. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today
Responsibilities:
- Work directly with customers to evaluate needs for new service requests, device configurations, product inquiries, and order returns.
- Gather, document, and assess customer requirements to ensure accurate and complete product orders that support customer needs.
- Order electronic equipment in Lawson, troubleshoot ordering issues, and collaborate with senior personnel or Supply Chain Management to resolve issues, keeping customers informed of order status.
- Utilize excellent communication and time management skills to deliver outstanding customer service and manage project tasks, including process improvements and thorough documentation of workflows and procedures.
REQUIREMENTS:
- High School / GED with 4 years of experience in project coordination, order fulfillment, or customer service role, OR Associate's degree with 2 years of experience in project coordination, order fulfillment, or customer service role. Or Bachelor’s degree and excellent computer troubleshooting and problem solving skills.
- (2+ years experience): Ensure accurate and complete product orders by gathering and documenting customer requirements, processing orders in Lawson, troubleshooting issues, and keeping customers informed.
- (2+ years experience): Deliver outstanding customer service with excellent communication and time management skills, and improve processes through effective project management and clear documentation for a diverse customer base.
What's in it for you?
- Full Benefits during the contract (Medical, Dental, Vision, etc.)
- Ability to get your foot in the door with a well-established company
- Competitive compensation
- Excellent work/life balance
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 9 years in a row
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