Customer Success Manager

1 week ago


Richardson, United States Infosys Full time

Infosys is seeking Customer Success Manager. This role is to help enhance and expand our Software-as-a-Service (SaaS) Healthcare product offerings. Join a team of highly motivated technology team that work at startup pace in a large corporation.


Required Qualifications:

  • Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel in the US
  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • 11 years of Software services or Software product experience.
  • 5+ years of overall experience with a Software product organization as a Customer success manager or above
  • Experience with enterprise scale Program Management of Digital Transformations in Payer, Provider or PBM Organizations
  • 8+ Experience working with Payer, Provider or PBM Organizations
  • Knowledge of software development security, cryptography and Cloud security.
  • Knowledge of various open-source software and development tools
  • 3+ years of SaaS implementation experience is strongly preferred
  • Strong & effective communication.
  • Experience with a variety of problem-solving techniques.
  • Knowledge of Plan Sponsor & Product, Enrollment & Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare and Marketplace Risk Adjustment
  • Must have Agile Product Development Methodology
  • Strong analytical ability with exposure to data science and automation.
  • Thought leader on process improvement methodologies
  • Ability to work with distributed teams in India and US and across time zones.
  • Take complete ownership for ensuring success of all implementations.
  • Communicating and facilitating discussions/decisions and impacts to key stakeholders across customer organizations both with business and IT teams.
  • Demonstrate core SaaS platform features and capabilities to key stakeholders across business and IT
  • Track and manage billing for 2-3 tenants.
  • Implementation and deploying software-as-a-service (SaaS) applications with popular public cloud platforms and Integrating SaaS Products with on-premise systems.
  • Be the first level of escalation for 2-3 tenants and be able to pull together internal teams to resolve critical issues
  • Manage and present monthly and quarterly platform and team metrics to SLT levels
  • Support development, monitoring and track implementation project plans that includes internal and external teams.
  • All applicants authorized to work in the United States are encouraged to apply.




Preferred Qualifications:

• Sound knowledge and experience on Agile. SAFE Agile experience certification is preferred

• Experience and desire to work in a management consulting environment that requires regular travel

• Planning and Co-ordination skills

• Good Communication and Analytical skills



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