Customer Success Manager
1 week ago
Infosys is seeking Customer Success Manager. This role is to help enhance and expand our Software-as-a-Service (SaaS) Healthcare product offerings. Join a team of highly motivated technology team that work at startup pace in a large corporation.
Required Qualifications:
- Candidate must be located within commuting distance of Phoenix, AZ or be willing to relocate to the area. This position may require travel in the US
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- 11 years of Software services or Software product experience.
- 5+ years of overall experience with a Software product organization as a Customer success manager or above
- Experience with enterprise scale Program Management of Digital Transformations in Payer, Provider or PBM Organizations
- 8+ Experience working with Payer, Provider or PBM Organizations
- Knowledge of software development security, cryptography and Cloud security.
- Knowledge of various open-source software and development tools
- 3+ years of SaaS implementation experience is strongly preferred
- Strong & effective communication.
- Experience with a variety of problem-solving techniques.
- Knowledge of Plan Sponsor & Product, Enrollment & Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare and Marketplace Risk Adjustment
- Must have Agile Product Development Methodology
- Strong analytical ability with exposure to data science and automation.
- Thought leader on process improvement methodologies
- Ability to work with distributed teams in India and US and across time zones.
- Take complete ownership for ensuring success of all implementations.
- Communicating and facilitating discussions/decisions and impacts to key stakeholders across customer organizations both with business and IT teams.
- Demonstrate core SaaS platform features and capabilities to key stakeholders across business and IT
- Track and manage billing for 2-3 tenants.
- Implementation and deploying software-as-a-service (SaaS) applications with popular public cloud platforms and Integrating SaaS Products with on-premise systems.
- Be the first level of escalation for 2-3 tenants and be able to pull together internal teams to resolve critical issues
- Manage and present monthly and quarterly platform and team metrics to SLT levels
- Support development, monitoring and track implementation project plans that includes internal and external teams.
- All applicants authorized to work in the United States are encouraged to apply.
Preferred Qualifications:
• Sound knowledge and experience on Agile. SAFE Agile experience certification is preferred
• Experience and desire to work in a management consulting environment that requires regular travel
• Planning and Co-ordination skills
• Good Communication and Analytical skills
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