Current jobs related to Customer Service Specialist - Richardson - Lennox

  • Customer Service Specialist

    3 weeks ago

    Richardson, United States Service Experts Full time

    Position: Customer Service Specialist Location: Field Support Office, 3400 N Central Expy Suite 410, Richardson, TX 75080 (on-site) Schedule : 9:30am-5:30pm CST (includes weekends with two consecutive weekdays off) Pay: $18.50 per hour Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our...

  • Lead Customer Service Specialist

    3 weeks ago

    Richardson, United States Service Experts Full time

    Position: Lead Customer Service Specialist Location: 3400 N Central Expy, Suite 410, Richardson, TX, 75080 (in-office) Schedule: Monday-Friday, 7:00am-4:00pm or 9:00am-6:00pm Pay: $25.00-$27.00 per hour Overview The Lead Customer Service Agent is responsible for monitoring the customer service activities of multiple Customer Service agents to ensure KPIs...

  • Customer Service Specialist

    4 weeks ago

    Richardson, United States IDR, Inc. Full time

    IDR is seeking a Customer Service Specialist to join one of our top clients in Richardson, TX. If you are looking for a long-term opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today! Responsibilities for the Customer Service Specialist: In this role you will be making outbound calls to dealers...

  • Customer Support Specialist

    6 days ago

    Richardson, Texas, United States L&S Mechanical Full time

    About L&S MechanicalHeadquartered in Richardson, Texas, L&S Mechanical is a tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina, and Georgia residential housing markets.Founded in 1985, we serve large production homebuilders through our six production warehouses. Our commitment to...

  • Customer Service Specialist

    2 days ago

    Richardson, Texas, United States Sally Beauty Full time

    Are you passionate about beauty and committed to delivering exceptional customer experiences? As a Beauty Advisor at Sally Beauty, you'll have the opportunity to build strong relationships with our customers and help them achieve their beauty goals. In this role, you'll work closely with colleagues to maintain a well-organized and visually appealing store...

  • Customer Service Professional

    6 days ago

    Richardson, Texas, United States Lennox Full time

    About UsLennox is a leading global company in the climate-control solutions industry, founded on principles of integrity and innovation over a century ago. We are dedicated to creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint.Job SummaryWe are seeking an experienced Customer...

  • Director - Customer Service (Transformation)

    4 days ago

    Richardson, United States Health Care Service Corporation Full time

    At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary We are looking for a dynamic and...

  • Customer Service Representative Specialist

    1 day ago

    Richardson, Texas, United States GEICO Full time

    Job OverviewWe are seeking a highly skilled Senior Customer Service Representative to join our team in Dallas, TX. As a key member of our contact center, you will be responsible for providing exceptional customer service to our policyholders, answering billing questions, making policy changes, and offering recommendations to meet their needs.Key...

  • Customer Service Representative

    3 weeks ago

    Richardson, United States Quipt Home Medical Full time

    Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us. Position: Customer Service Representative Position Reports To Branch Manager/CSR Director Position Summary As a Customer Service...

  • Customer Relations Specialist

    3 weeks ago

    Richardson, United States DAKOTA FINANCIAL, LLC Full time

    About UsDakota Financial is an asset-based direct funding source that has been providing funding solutions for 20 years to over 10,000 customers in all 50 states. We are committed to delivering exceptional customer experiences and innovative solutions to our clients. We're seeking a dynamic Customer Relations Specialist to join our team.Position OverviewAs a...

  • Customer Success Specialist

    6 days ago

    Richardson, United States Cisco Systems, Inc. Full time

    The application window for this position is expected to close 03/07/2025.Are you passionate about customer success and technology?We‘re seeking a dynamic individual to fill the role of Umbrella and Secure Access Technical Customer Success Specialist (CSS) within the Cisco Customer Experience (CX) organization-one of Cisco‘s fastest-growing teams. This...

  • Customer Success Specialist

    6 days ago

    Richardson, United States Cisco Systems, Inc. Full time

    The application window for this position is expected to close on 03/03/2025.Are you passionate about customer success and technology? We‘re seeking a dynamic individual to fill the role of Umbrella and Secure Access Technical Customer Success Specialist (CSS) within the Cisco Customer Experience (CX) organization-one of Cisco‘s fastest-growing teams....

  • Member Services Specialist

    1 day ago

    Richardson, Texas, United States North Texas Real Estate R Full time

    Job Description Job Description Administrative SupportRichardson, TX USALooking for a bright career?Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another as we provide superior service, training and support to our members in order to elevate...

  • Customer Service Representative

    1 week ago

    Richardson, United States Legrand Full time

    Position Description At a Glance Legrand has an exciting opportunity for an experienced Customer Support Representative to join the WattStopper Team in Richardson, TX. This candidate is responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests and utilizing product knowledge to improve sales and...

  • Customer Service Specialist II

    4 weeks ago

    Richardson, United States Staff Perm Full time

    Customer Service Specialist II In this role you will be supporting the Learning Solutions department and you will be making outbound calls to sell Skills Training to HVAC Dealers and their employees. The calls are to any dealer who merchandises HVAC products to improve their skill set on the products. LOCATION: Richardson, Texas 75080 POSITION: Long...

  • Customer Relations Specialist

    3 weeks ago

    Richardson, United States RISE INC FAMILY Full time

    Job DetailsJob Location Richardson, TX Position Type Full Time Education Level High School Travel Percentage None Job Shift Days Job Category Customer Service DescriptionABOUT THE COMPANY Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion...

  • Customer Service

    3 weeks ago

    Richardson, United States L and S Mechanical Full time

    Job Type Full-time Description About L&S Mechanical Headquartered in Richardson, Texas, L&S Mechanical ("L&S") is a leading tri-trade provider of turnkey plumbing, HVAC, and electrical installation services in the Texas, South Carolina, North Carolina and Georgia residential housing markets. Founded in 1985, L&S serves large production homebuilders in Dallas...

  • Frontline Customer Support Specialist

    20 hours ago

    Richardson, Texas, United States Sam's Club Full time

    The Frontline Customer Support Specialist plays a critical role in ensuring that our members receive exceptional service and support at every touchpoint. As a member of our front-end team, you will be responsible for processing transactions accurately and efficiently, answering member questions, and resolving any issues that may arise during the transaction...

  • Customer Service Specialist

    19 hours ago

    Richardson, Texas, United States Genpact Full time

    Company OverviewGenpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our team of over 125,000 people across 30+ countries is driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.We serve and transform leading enterprises, including Fortune Global 500...

  • Customer Service Representative

    1 day ago

    Richardson, Texas, United States Walmart Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team. In this role, you will provide exceptional customer service in our store pharmacies and work closely with colleagues to ensure that customers receive the best possible experience.As a Customer Service Representative, you will have the opportunity...

Customer Service Specialist

1 month ago

Richardson, United States Lennox Full time

Company Overview:

WHO WE ARE:

ADP (Advanced Distributor Products) is a Lennox International company and the #1 Producer of Residential Evaporator Coils in the USA. We are committed to providing quality solutions and true partnership to help our customers find matches that make their jobs and lives easier. ADP has been manufacturing products at our factory in Grenada, MS since 1992. Our innovative culture is fully supported by a research and development laboratory, which includes areas for testing, assembling, and designing future products.

Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Job Description:

WHAT YOU WILL BE DOING:

PRIMARY FUNCTION:

Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Handle inbound calls with professionalism and efficiency, addressing customer inquiries and providing timely support.
  • Accurately process orders, including material numbers, quantities, and pricing. Resolve line holds due to pricing discrepancies or materials not listed on pricing.
  • Manage customer service requests including order status updates, acknowledgment requests, and invoice requests via phone and email.
  • Conduct research on part numbers to ensure accurate order processing and resolve issues related to product information.
  • Submit and manage credit and return requests for concealed damages, quantity shortages, carrier damages, pricing disputes, and other discrepancies as stated by the customer.
  • Assist sales representatives with order placement, status updates, inventory lookup, and customer-related concerns.
  • Review open orders for On-Time In-Full (OTIF) compliance and coordinate with production or supply chain for execution.
  • Create and develop a centralized point of contact HUB for order management/tracking.
  • Manage a high volume of Supply Chain or internal stakeholder requests or communications (via phone and/or email).
  • Collaborate with the next appropriate level of customer support to seek resolution to challenging inquiries/complaints, providing documentation and continual communication to the customer throughout the process.
  • Maintain accurate records of all internal and external interactions in the appropriate database/system (SalesForce, SAP, etc.).
  • Resolve conflict requests and provide solutions by exercising high levels of influencing, negotiation, and communication skills.
  • Propose new processes to drive continuous improvements and reduce inefficiencies.
  • Identify and communicate areas for process improvement to management.


Qualifications:

WHAT WE ARE LOOKING FOR:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

  • Must have a high school diploma or an equivalent combination of education and experience.
  • A bachelors degree or equivalent is preferred and 2 years related experience.

OTHER SPECIAL REQUIREMENTS:

  • Excellent written and verbal communication skills, including effective listening skills. Ability to learn and understand technical terminology. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized and focused on details. Requires general knowledge of the organization and thorough knowledge of company, products and services. Requires ability to navigate a computerized data entry system or other relevant applications.

COMPUTER SKILLS:

  • Proficient with Microsoft Office products including, but not limited to, Word, Excel, and Outlook, and live webinar.
  • SAP experience preferred

WHAT WE OFFER

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options, as outlined in Lennoxs FlexWork guidelines, including the potential opportunity for remote work for select positions. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.

In Addition, You Will Receive a

  • Competitive base salary
  • Annual Bonus based on company performance
  • Excellent medical plans designed to support healthy lifestyles
  • Mental and financial health programs
  • Outstanding 401k with company match
  • Employee stock purchase program
  • Community involvement opportunities
  • Robust employee assistance program
  • And much, much more

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

#LI-JG1