Technical Application Specialist I

2 months ago


Portage, United States Thermo Fisher Scientific Full time

Work Schedule

First Shift (Days)

Environmental Conditions

Office

Job Description

How will you make an impact?

As a Technical Application Specialist I, you will provide outstanding customer service and training to our clients. You'll support Thermo Fisher Scientific's allergy and autoimmune products and software, helping customers successfully implement our solutions. Your expertise will ensure smooth operation and contribute to our mission of improving global health and safety.

What will you do?

  • Provide technical assistance to customers via Technical Support Hot-Line, phone, and email, covering hardware, software, and system operations.

  • Assess customer inquiries and complaints, providing technical support to resolve them with outstanding follow-up to guarantee customer happiness.

  • Guide investigations into confirmed complaints to determine root causes and necessary corrective and preventative actions.

  • Deliver comprehensive operator training for our instrument systems, both in our Home-office training lab and on-site at customer locations.

  • Perform performance qualifications (start-up verifications) on newly installed instruments, including ImmunoCAP and EliA markers, as well as software upgrades.

  • Discuss result discrepancies with appropriate lab personnel and provide solutions.

  • Apply your knowledge as a technical specialist lead to ensure flawless operation and customer happiness.

  • Be prepared for short-notice trips to troubleshoot reagent, instrument, and software quality issues, presenting solutions to lab personnel.

How will you get there

  • Bachelor’s degree in a biological science, or equivalent experience.

  • Medical Laboratory Scientist or Clinical Laboratory Scientist certification.

  • Clinical laboratory experience is highly preferred, and training experience is desired.

Knowledge, Skills, Abilities

  • Mechanical knowledge and abilities regarding instrumentation are preferred.

  • Demonstrates clear and concise communication skills, capable of interacting with a diverse population of internal and external contacts.

  • Customer-centric approach.

  • Strong digital literacy.

  • Ability to travel up to 30%.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



  • Portage, Michigan, United States Thermo Fisher Scientific Full time

    Job Description:As a Technical Application Specialist I at Thermo Fisher Scientific, you will play a crucial role in providing exceptional customer service and training to our clients. Your expertise will ensure the smooth operation of our allergy and autoimmune products and software, contributing to our mission of improving global health and safety.Key...


  • Portage, United States Thermo Fisher Scientific Full time

    Work Schedule First Shift (Days) Environmental Conditions Office Job Description How will you make an impact? As a Technical Application Specialist II, you will provide outstanding customer service and training to our clients. You'll support Thermo Fisher Scientific's allergy and autoimmune products and software, helping customers successfully implement our...

  • Technical Specialist

    4 weeks ago


    Portage, Michigan, United States Actalent Full time

    Job Title: Engineering TechnicianJob DescriptionAs a Technical Specialist at Actalent, you will be responsible for setting up, running, and documenting tests for medical devices, primarily surgical instruments. You will provide technical support to engineers and scientists on a variety of technical tasks, developing and recommending procedures and methods,...


  • Portage, Michigan, United States Stryker Full time

    We are proud to offer a challenging and rewarding role as a Technical Specialist III at Stryker, where you will have the opportunity to work on innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine.As a Technical Specialist III, you will be responsible for constructing, assembling, and repairing equipment and/or prototype...


  • Portage, Michigan, United States System One Full time

    Job Title: Technical Support SpecialistLocation: RemoteHours/Schedule: FlexibleType: ContractAt System One, we're seeking a Technical Support Specialist to provide technical assistance to engineers and scientists on various tasks. As a key member of our team, you'll develop and recommend procedures and methods, prepare technical reports, and perform...


  • Portage, Michigan, United States IntePros Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at IntePros. As a Technical Support Specialist, you will be responsible for providing assistance to field engineers, technicians, and product support personnel. Your primary focus will be on diagnosing, troubleshooting, repairing, and debugging technical equipment and...


  • Portage, United States Eagle-I Healthcare Staffing Full time

    *Certified Nursing Assistant-(CNA)* for Eagle-I Healthcare StaffingSubmit your CV and any additional required information after you have read this description by clicking on the application button.EAGLE-I is looking for *Certified Nursing Assistant-(CNA)* to join our fast-growing team. Work full or part time and have the freedom to choose where and when...


  • Portage, United States Eagle-I Healthcare Staffing Full time

    *Certified Nursing Assistant-(CNA)* for Eagle-I Healthcare Staffing Submit your CV and any additional required information after you have read this description by clicking on the application button. EAGLE-I is looking for *Certified Nursing Assistant-(CNA)* to join our fast-growing team. Work full or part time and have the freedom to choose where and when...


  • Portage, United States Milliken & Company Full time

    COMPANY OVERVIEWAt Milliken, our work begins behind the scenes often taking shape in a lab. The molecules and materials we create are transforming lives and experiences around the world. We‘re a global leader with over 155 years of expertise in research, design and manufacturing specializing in the textile, chemical, healthcare, and flooring...


  • Portage, Michigan, United States MacAllister Machinery Company, Inc. Full time

    We are seeking a skilled Power Generator Maintenance Specialist to support our customers at their work locations across 4 locations.The successful candidate will perform routine maintenance and repair on customer power generators to ensure uninterrupted access to emergency power, when needed.Our ideal candidate will possess excellent technical skills, a...

  • IT Support Specialist

    4 weeks ago


    Portage, Michigan, United States Coforge Full time

    At Coforge, we are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have experience in deskside support, imaging, and troubleshooting.Key Responsibilities:Provide technical support for desktops, laptops, and printers.Imaging using Pix boot, SCCM, and Intune.Resolve Active Directory 360 issues.Experience with BitLocker,...


  • Portage, United States ITS - Integrated Talent Strategies Full time

    Integrated Talent Strategies (ITS) is seeking a Lead Generation Specialist in the Portage, MI area working for an in-home solutions company.As a Lead Generation Specialist, you will focus on following up on company leads and scheduling appointments for our client's sales team. You will play a critical role in ensuring a swift response to potential customers,...


  • Portage, United States Payroll Solutions Full time

    What's the role?The Implementation Manager will oversee the technical application design, construction, and implementation for assigned accounts and projects. This role will be responsible for leading a team of Implementation Specialists, developing ongoing plan operations as needed, and will be responsible for troubleshooting and resolving client inquiries...

  • Assembly Technician I

    4 weeks ago


    Portage, Michigan, United States Stryker Full time

    We are seeking dedicated individuals to help us improve healthcare and save lives. Whether you have experience in Medical Device Manufacturing or are ready for a new challenge, we want reliable, detail-oriented, and fast learners to contribute to our team.As an Assembly Technician I, you will assemble mechanical units, fabricated parts/components and/or...


  • Portage, Wisconsin, United States Adelphi Medical Staffing Full time

    Job Title: Family Medicine SpecialistJob Summary:We are seeking a skilled Family Medicine Specialist to join our team at Adelphi Medical Staffing. As a Family Medicine Specialist, you will be responsible for providing high-quality patient care in an outpatient setting.Key Responsibilities: Provide primary care to patients of all ages Conduct routine...


  • Portage, Wisconsin, United States Premier Medical Staffing Full time

    Premier Medical Staffing is seeking a skilled Advanced Imaging Specialist to fill a travel position in Wisconsin.About the OpportunityAs an Advanced Imaging Specialist, you will be responsible for operating and maintaining complex imaging equipment to produce high-quality diagnostic images. This role requires strong technical skills and attention to...


  • Portage, United States Adecco Full time

    Job DescriptionJob DescriptionTalent Acquisition Specialist (Long-Term Temporary with Potential for Permanent Hire)Adecco is assisting a client in recruiting for a Talent Acquisition Specialist in Indiana and Illinois (travel required). Here is your chance to be creative in finding solutions in this long-term temporary opportunity with the potential for...


  • Portage, Michigan, United States Bronson Healthcare Full time

    Job Title: RN Preadmission Surgery SpecialistCareer Opportunity at Bronson HealthcareBronson Healthcare is seeking a skilled RN Preadmission Surgery Specialist to join our team. As a key member of our healthcare team, you will be responsible for managing the care delivery for patients in the organization throughout their length of stay.Key...


  • Portage, Michigan, United States Actalent Full time

    Job Summary:Actalent is seeking a skilled Mechanical Design Engineer to join our team. As a Mechanical Design Engineer, you will be responsible for assisting in the transfer of Design History files for multiple products to a new Quality Management System. This includes evaluating the quality of documentation against the requirements of the new Quality...


  • Portage, United States Pro Disposal Full time

    Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region. Currently, we operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties. We are currently seeking an Account Support Specialist to help fulfill the needs of our growing customer base. The Account Support...