Operations Manager

COMPANY: Hae CPG

POSITION: Operations Manager

ROLE TYPE: Full-time

REPORTS TO: Director of Operations

OFFICE LOCATION: Brooklyn, NY, role will be remote

About the Company

Hae CPG is a collective of operations and supply chain experts leading emerging beauty and wellness brands through their growth journey. With our support, brands have peace of mind, knowing they have access to the full spectrum of operational support, from the nitty-gritty of daily operations to the strategic foresight needed for long-term success.

From product conception to the doorstep of customers – we specialize in laying down the foundation of a brand’s business and executing their ideas, so they can focus on their number one priority – growth.

Our areas of expertise include inventory planning, production management, 3PL sourcing, retail and e-commerce fulfillment and operations, and transportation logistics. Our team has experience working with and shipping to most retailers in the US and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, Violet Grey, Goop, Cult Beauty, Mecca, and more.

Role Description

Hae CPG is seeking an experienced CPG/Beauty Operations Manager to to join our team of fellow operations and supply chain nerds and baddies

As the Operations Manager, you'll work closely with the Hae CPG leadership team to manage client relationships and drive daily operational flows across transportation logistics, retail operations, inventory strategy, and the cultivation of key vendor and logistics partnerships.

We're looking for someone with a genuine passion for supply chain and operations, who excels in both strategic problem-solving and detailed execution. Strong communication skills, a readiness to learn, and the ability to adapt to evolving tasks and workflows are essential. You’ll need to be adaptable and ready to thrive in our dynamic startup environment, where working with other startups means navigating a fast-paced and evolving landscape. This role offers a great opportunity to make a significant impact on our clients' operations and advance your career in the dynamic field of consumer product operations.

Responsibilities

• Partner with the Hae CPG team to streamline and oversee day-to-day client operations, including supply chain management, retail fulfillment, logistics and freight/transportation, inventory control, and comprehensive reporting and planning. Ensure seamless execution of all client workflows across these domains.
• Develop and maintain strong relationships with brand teams, vendors, retail partners, and logistics and supply chain stakeholders. Ensure timely and effective communication, addressing inquiries and issues promptly to foster collaborative and productive partnerships.
• Develop, organize, and maintain comprehensive client documentation, including reporting formats, Standard Operating Procedures (SOPs), and internal templates. Regularly update these documents to reflect current processes and standards.
• Support reporting responsibilities across inventory reconciliation, outbound logistics, freight operations, and retail activities. Analyze data to provide actionable insights and support strategic decision-making.
• Oversee the accurate and timely shipping of retail purchase orders across all retail channels and platforms, including Shopify, EDI, 3PL warehouse management systems (WMS), and Amazon Seller/Vendor Central. Monitor and resolve any issues related to shipping and fulfillment.
• Audit and analyze 3PL, freight, and shipping expenses and bills to ensure accuracy and cost-effectiveness.
• Ensure that B2B outbound shipments adhere to retailer routing guidelines. Review and analyze chargebacks, providing detailed reports and managing disputes with retailers as necessary to resolve discrepancies and recover costs.
• Oversee the integration and functionality of operational software across ERP systems, retail platforms, warehouse management systems, inventory management tools, and middleware. Ensure smooth, accurate, and timely data transmissions; troubleshoot technical issues as needed.
• Manage relationships with 3PLs, freight forwarders, and assembly facilities to ensure efficient and timely shipping and delivery of e-commerce and retail orders. Oversee specialty services and value-added projects, including creating and managing BOMs.
• Coordinate the transportation and delivery of finished goods, components, and shipping materials, ensuring that all shipments are documented, tracked, and managed effectively for both domestic and international transportation.
• Monitor inventory levels across all locations, flagging and addressing discrepancies as needed. Develop and implement inventory control strategies to optimize stock levels, minimize stockouts, and reduce shrinkage.
• Administer client purchase orders and production timelines, coordinating with vendors to ensure timely completion of orders. Track production statuses, manage delays, and align supply chain activities with demand forecasts to meet client requirements.
• Train and guide Operations Associates on daily operational tasks across e-commerce, retail, customer experience, inventory allocations, and outbound logistics. Provide mentorship and support to enhance their performance and ensure they are well-versed in operational procedures and company standards.

Requirements

• · Minimum of 4+ years of experience in the retail/CPG industry, with a focus on operational functions, preferably in a startup environment. Experience in retail fulfillment is a plus.
• · Passion for operations and supply chain management is essential, demonstrating a genuine enthusiasm for optimizing processes and driving efficiency across all operational aspects.
• · Strong analytical skills with a high proficiency in data analysis and detail-oriented tasks. Comfortable with data formatting, manipulation, and analysis, with retail math skills being an additional advantage.
• · Dynamic self-starter and team player with an entrepreneurial mindset. Capable of self-managing and working independently, without needing extensive supervision.
• · Highly organized and detail-oriented, with the ability to handle multiple clients, emails, timelines, launches, and purchase orders simultaneously, ensuring accuracy and timeliness.
• · Ability to blend creativity with data to strategize and implement efficient and innovative solutions.
• · Agile and resourceful problem solver, adept at adapting to a constantly evolving business environment.
• · Proven ability to thrive in a fast-paced setting, quickly adapting to new circumstances while maintaining a strong attention to detail.
• · Excellent interpersonal and communication skills, with a strong focus on relationship building with both internal teams and clients.
• · Enthusiasm for working in a startup, with the capability to approach growth like an entrepreneur. This role offers the freedom to innovate and will have a significant impact on the company’s overall growth and culture.
• · Competency in Microsoft Office platforms (Excel, PowerPoint, Word), Google platforms, project management tools, and the ability to quickly learn and implement new applications and systems.
• · Experience working with various retail formats, including big box, mass, specialty, and boutique retailers. Understanding of routing guides and retail order fulfillment flows is essential.
• · Familiarity with retail platforms (e.g., RetailLink, TMS, Partners Online, DSCO, CommerceHub) and experience with Shopify, QuickBooks, WMS, and EDI platforms.
• Experience in team management is a plus.