Desktop Support Specialist

3 weeks ago


Clayton, United States Talent Groups Full time

Role: Desktop Support

Location: Clayton, MO

Contract


We are seeking an experienced IT Support Specialist to provide desktop and laptop troubleshooting, application support, and asset management. The ideal candidate will have hands-on experience with system configurations, troubleshooting, and supporting end-users across various devices and applications.

Key Responsibilities:

  • Troubleshoot and resolve issues related to desktops, laptops, and operating systems.
  • Handle installation, configuration, and OS troubleshooting for a variety of devices.
  • Manage asset inventory and ensure accurate tracking of hardware and peripherals.
  • Provide application support to end-users, ensuring smooth operation of software.
  • Configure and support iPhones and other mobile devices.
  • Perform basic network troubleshooting and escalate complex issues as needed.
  • Use ticketing tools to log and track incidents and service requests.
  • Ensure timely resolution of incidents within SLA targets.
  • Understand and follow the service desk process for logging and allocating tickets.
  • Oversee asset/inventory management processes, including system and peripheral movements


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