Desktop Support Technician

5 days ago


Clayton, United States Talent Groups Full time

Primary Responsibilities & Competencies:

  • Provide customer service support to both internal users, external customers, and vendors.
  • Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
  • Maintains detailed and accurate records in workload management, asset management, and administrative applications.
  • Provides tier I and II support in all areas of the organizational service portfolio.
  • Provides excellent customer service to all levels of employees including customers, peers, and leadership.
  • Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.

Qualifications

  • Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
  • Experience with the deployment, repair, and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
  • Experience with the deployment, repair, and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
  • Familiarity with general networking and customer/server concepts.

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