IT Support Specialist
1 week ago
Job Description
The IT Support Specialist is responsible for providing critical tier 1 technical support for all end users. This role requires a professional demeanor, advanced troubleshooting capabilities, and a comprehensive understanding of core IT concepts to build upon.
Essential Responsibilities
- Promptly address and resolve Help Desk requests for technical support
- Conduct thorough identification, research, and resolution of technical issues related to LAN and PC workstations
- Implement and maintain computer hardware systems, including desktops, laptops, docking stations, monitors, printers, and scanners
- Exercise professional judgment to implement timely solutions, ensuring optimal customer satisfaction, minimizing downtime, and preventing cost overruns
- Adhere strictly to established protocols and guidelines while leveraging experience to execute job functions
- Contribute to the development and maintenance of the IT knowledge database through meticulous documentation
- Some travel as required by the position
Qualifications:
Qualifications
- B.S. Computer Science or related field
- Three or more years of experience in a related position
- Proficiency with Microsoft, Apple and Android operating systems
- LAN support experience
Additional Information
Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the wellbeing of employees and their families:
- Paid holidays
- Paid time off (PTO)
- Employer cost-shared medical and dental insurance
- Employer paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
- 401k Match – 50% of employee contributions up to 6% of compensation
- Discretionary annual profit-sharing bonus
- Paid parental leave
- Professional development reimbursement
- Paid volunteer time off (VTO)
- Employee referral incentive bonus program
- Onsite wellness programs & rewards
- Employee engagement activities
Moneta is a fiduciary fee-only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions and/or trails.
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