IT Support Specialist

1 week ago


Clayton, United States Moneta Corporation Full time

Job Description

The IT Support Specialist is responsible for providing critical tier 1 technical support for all end users. This role requires a professional demeanor, advanced troubleshooting capabilities, and a comprehensive understanding of core IT concepts to build upon.

Essential Responsibilities

  • Promptly address and resolve Help Desk requests for technical support
  • Conduct thorough identification, research, and resolution of technical issues related to LAN and PC workstations
  • Implement and maintain computer hardware systems, including desktops, laptops, docking stations, monitors, printers, and scanners
  • Exercise professional judgment to implement timely solutions, ensuring optimal customer satisfaction, minimizing downtime, and preventing cost overruns
  • Adhere strictly to established protocols and guidelines while leveraging experience to execute job functions
  • Contribute to the development and maintenance of the IT knowledge database through meticulous documentation
  • Some travel as required by the position

Qualifications:
Qualifications

  • B.S. Computer Science or related field
  • Three or more years of experience in a related position
  • Proficiency with Microsoft, Apple and Android operating systems
  • LAN support experience

Additional Information

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the wellbeing of employees and their families:

  • Paid holidays
  • Paid time off (PTO)
  • Employer cost-shared medical and dental insurance
  • Employer paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
  • 401k Match – 50% of employee contributions up to 6% of compensation
  • Discretionary annual profit-sharing bonus
  • Paid parental leave
  • Professional development reimbursement
  • Paid volunteer time off (VTO)
  • Employee referral incentive bonus program
  • Onsite wellness programs & rewards
  • Employee engagement activities

Moneta is a fiduciary fee-only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions and/or trails.



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