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Help Desk Technician

2 months ago

Los Angeles, California, United States Frontline, LLC - Managed IT Services and IT Support Full time
Job Summary

We are seeking a skilled and friendly IT Help Desk Technician to join our team at Frontline, LLC - Managed IT Services and IT Support. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, resolving hardware and software issues, and maintaining a positive rapport with our customers.

Key Responsibilities
  • Respond to client inquiries via phone, email, and chat, providing friendly and efficient support.
  • Diagnose and resolve basic technical issues, communicating effectively with clients to ensure a smooth experience.
  • Document tickets clearly and efficiently in our system, ensuring accurate and timely resolution.
  • Escalate complex issues to Tier 2 support, keeping clients informed and updated throughout the process.
  • Assist with user account administration and software installations, ensuring seamless integration and minimal disruption.
Requirements
  • High school diploma or equivalent; associate's degree in IT or related field preferred.
  • 1-2 years of experience in a help desk or technical support environment.
  • Familiarity with Windows and macOS operating systems.
  • Basic knowledge of networking concepts and troubleshooting.
  • Excellent verbal and written communication skills, with a friendly demeanor.
  • Ability to handle multiple tasks and prioritize effectively.
Benefits

We offer a comprehensive benefits package, including:

  • Health, dental, and vision benefits
  • 401k and FSA options
  • All major and bank holidays observed
  • 10 days PTO
  • Flexible work environment
  • Stocked kitchen with snacks, drinks, and endless coffee