Director of Operations

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Charlottesville, United States Roseland Communities Full time

Company: Roseland Communities LLC (“Roseland”) is a fully integrated property management firm with a focus on managing multifamily assets throughout Virginia. Roseland specializes in executing on unique value-add opportunities and currently manages a portfolio of more than 1,100 units across 18 communities. 


Opportunity: Roseland is seeking a Director of Operations to join our team. This is an opportunity to join a quickly growing company at the ground level and grow as the company continues to grow. The Operations Manager will work directly with Roseland Partners and manage all aspects of property operations including property management, accounting, and assistance on new properties. This position requires a strong ability to multitask and manage several projects simultaneously in a fast-paced environment. The ideal candidate must have management experience and be a self-starter with limited need for direct supervision.


Qualifications:

  • 5+ years of experience in property management (manufactured housing experience preferred)
  • Proficiency in real estate finances and Rent Manager software
  • Bachelor’s degree
  • Experience managing people
  • Experience in real estate accounting
  • Effective leader and problem solver
  • Excellent verbal and written communication skills
  • Strong decision-making ability
  • Attention to detail
  • Team-oriented, deadline-driven individual
  • Professional demeanor and positive attitude


Job Responsibilities:

  • Oversee day-to-day operations of the entire manufactured housing portfolio, ensuring compliance with company policies, local regulations, Fair Housing Laws, and industry best practices
  • Oversee the Regional Property Managers and assist with Community Managers as needed to resolve operational difficulties
  • Manage capital improvement projects to ensure timely completion within budgets
  • Prepare monthly reporting to ownership on portfolio and property performance
  • Coordinate due diligence items and closing process for new properties
  • Communication with lenders or investors as needed
  • Implement and maintain Standard Operating Procedures (SOPs) to optimize efficiency, reduce costs, and improve resident satisfaction.
  • Work closely with company principals to develop operating and reporting procedures for additional aspects of the company’s growing portfolio of manufactured housing communities
  • Develop and manage budgets for each community, including revenue projections, expense controls, and capital improvement plans
  • Monitor financial performance against budget, identify variances, and implement corrective actions as needed
  • Maximize revenue through effective rent management and occupancy strategies
  • Foster a welcoming and positive environment within the communities by addressing resident concerns, conducting regular meetings, and ensuring high levels of customer service
  • Implement resident retention programs and community engagement initiatives to enhance resident satisfaction and reduce turnover
  • Recruit, train, and mentor Regional Property Managers and on-site Community Managers
  • Develop, implement and analyze Key Performance Indicators (KPIs) and operational reports to assess community performance and subordinate performance necessary to identify areas for improvement
  • Provide regular updates and reports to senior management regarding portfolio performance


Travel Requirements:

This role may require occasional travel within the region for site visits and meetings.


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