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Help Desk Support Analyst
2 months ago
Role: Help Desk Support Analyst
Key Skills: Customer Service, Help Desk support, MS-DOS commands, Microsoft Windows & Troubleshooting
Experience: 03+ years
Location: Augusta, GA
Mode of Hire: Full-Time
We at Coforge are hiring Help Desk Support Analysts with the following skillset:
- Experience with MS-DOS commands and system files.
- Experience with Microsoft Windows releases – Windows 10 and 7
- Experience handling phone support for software packages and the ability to gather facts about problems.
- Experience troubleshooting printers and other USB devices.
- Has the ability to create documentation related to program functions, features, release bulletins, Help System, training, and general documentation.
- Basic network troubleshooting – wireless configuration and problem determination.
- Working knowledge of a relational database such as Microsoft SQL Server a plus.
- Attention to detail.
- Ability to analyse problems to determine root cause.
- Ability to work in a team environment.
- Keeps up to date with new technology and new operating system features.
- Provide Windows computer hardware and software phone support for Franchisees and Field Sales managers.
- Works with other members of the Help Desk to resolve end-user problems related to program functionality or data recovery.
- Works with members of the programming team to investigate problems or learn new features of the software.
