Flight Operations/ Client Onboarding Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Denver, United States Aircraft Performance Group, LLC Full time

The Opportunity


We are looking for an aviation-focused Flight Operations/ Client Onboarding Specialist

with the ability to support aircraft configurations and training for new customers across our suite of software solutions.


Duties and Responsibilities


  • Assure that user and crew accounts for new customers are created correctly and on-time
  • Assure compliance with the customer's operational requirements. This includes Aircraft data such as fuel flows, mass and balance, as well as other operational restrictions.
  • Maintain and improve customer satisfaction
  • Deliver seamless handoff from Sales to Account Management
  • Assist customers with their initial sign up and setup of their aircraft and accounts
  • Educate customers on the value, key features and benefits of the AFV Product suite, including online training & webinars
  • Update customer accounts with a quick turnaround
  • Communicate customer feedback with the Manager
  • Build strong rapport with customers


The Role - Required Characteristics:


  • 3+ years of aviation experience
  • A highly customer-focused mindset.
  • Ability to converse with persons at all levels within the aviation industry.
  • Competent Office 365 user, including spreadsheets. Strong general IT competence is also required as we are an aviation technology company.
  • Outstanding communication skills
  • A strong ability to proactively analyze and problem-solve without waiting to be asked to do so.


If you are interested in the position, please send your Resume / CV with a cover letter enclosed and salary expectations indicated to recruiting@apgdata.com.


The ideal candidate can take the 20 and figure out the 80, has situational awareness and understands the chain of command as they represent others before they represent themselves. The ideal candidate is output-oriented, knows when to yield and when not to yield, has a relentless willingness to raise the bar, hold themselves and others accountable, and excels in a diverse international environment across different nationalities, geographies and cultures. Be prepared to be unprepared when you apply



About Us:


Aircraft Performance Group

Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, that specializes in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations industry. The aircraft we provide data for range from airline operated small turbo-prop aircraft (regional airline market) and wide body aircraft (international carrier) to corporate turbo-prop aircraft and large cabin ultra-long haul business aircraft. We maintain a current worldwide database of airport information (over 7000+ airports) and have experience in digitizing Approved Flight Manuals for use within our own performance programs, as well as using aircraft manufacturer provided programs. We have experience in providing data based upon FAR, EASA and CASA requirements. APG is headquartered in Castle Rock, Colorado. flyapg.com



RocketRoute

RocketRoute, an APG company, is the fastest, easiest and most effective way pilots can access the essential support they need to get airborne. From online flight planning, support, flight board, concierge services to direct access to ever expanding aviation services marketplace. Liberating in its simplicity users connect via one easy-to-use digital portal. Our Team of professionals make it possible for Flight Planning to be easy and straightforward for our clients all around the world. We provide services to Private, Business, Airlines, HEMS & SAR, Education and Military. Rocket Route is headquartered in the UK with a substantial development team in Lviv.rocketroute.com



Seattle Avionics

Seattle Avionics, an APG company, creates compelling pre-flight and in-flight user experiences with its cloud-based solutions providing direct user access to flight planning, weather, fuel prices and group document management for the general aviation market. Their FAA-certified and geo-referenced charts and flight data are proven and used in the leading in-panel avionics systems globally. Seattle Avionics is headquartered in Seattle, Washington. seattleavionics.com

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