Dispatch Operator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Baltimore, United States nTech Workforce Full time

Terms of Employment

  • W2 Contract, 12 months
  • The position is 100% onsite - Primary location is in Middle River, MD
  • The resource may be required to work out of the secondary location in Kennett Square, PA on occasion.
  • The center is 24/7 and Operator are required to work weekends (approximately 2 weeks per month) and holidays. (Example – Thanksgiving, Christmas, and New Years)
  • Operators are contacted while off duty to fill a shift due to an absence.
  • Operators may be required to work overtime – no more than 12 hrs a shift.
  • The schedule for this position:
  • Night shift 3:00 PM - 11:00 PM.
  • Three days on and two days off.
  • The schedule is shared a month in advance for the resource to adequately prepare.

Overview

Our client is seeking a Security Operations Center Operator to perform core functions of the Security Operations Center (ESOC). This position will enable the ESOC to achieve core objectives of protecting critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting. The ideal candidate would have a background in IT, dispatching experience in a call center center environment and excellent customer service skills.


Training

The resource will be provided 4-6 week training during the day from 8:00 AM - 5:00 PM before beginning their first official shift.


Responsibilities

  • Monitor and remediate intrusion detection alarms
  • Answer and prioritize incoming emergency and routine security event calls
  • Dispatch law enforcement/first responders to security incidents
  • Manage and log site entry/exit system disarm events
  • Identify security system issues, create service requests for system repairs, and validate corrective maintenance
  • Log personnel into substations
  • Log and manage status of site intrusion systems
  • Maintain shift activity logs
  • Perform and document system checks and video tours
  • Perform forensic investigative support of video and access control records
  • Perform administrative ESOC tasks

Required Skills & Experience

  • 2-3+ years of experience working in a security operations center (SOC), call center, and/or dispatching environment.
  • Need to have customer service experience and ability to work effectively under high stress situations to rapidly assess and respond to life safety and security incidents.
  • Experience handling time-sensitive inbound and outbound calls.
  • Experience providing customer service over the phone.
  • Comfortability navigating multiple applications and monitors.
  • Effective interpersonal and communication skills.

Preferred Skills & Experience

  • Associate's Degree is highly preferred.
  • Experience using CCure 9000E, ExacqVision, or similar intrusion alarm system.
  • Experience working in a dispatching environment.
  • Experience in IT security.
  • Experience in physical badging.


  • Dispatcher

    7 days ago


    Baltimore, United States Global Procurement & Logistics Full time

    Global Procurement and Logistics is a fast-paced Warehousing, transportation and logistics company based in Baltimore. We are looking for a full-time Dispatcher for an immediate start for our busy Warehouse, Transportation and Logistics work for our partner company Caraleena Trucking LLC. Essential: Are you a dispatcher with a knack for quick thinking and...

  • Window Dispatcher

    1 week ago


    Baltimore, United States Global Executive Staffing Full time

    Job DescriptionJob DescriptionDepartment: OperationsReports to: Global Executive Staffing (DBE) Operations MangerResponsible for Vehicle operator support and scheduling, on-time pullout, productivity, extra board assignments, lost and found management, safetyAccountable for Service reliability and maintenance coordinationConsulted about Unplanned changes...

  • Dispatch Supervisor

    1 week ago


    Baltimore, United States Glass America Full time

    **Company: Glass America** Baltimore, Maryland **We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.** **Job Description**: **Glass America** **Auto Glass Dispatcher Supervisor** **Baltimore, MD** - Position...

  • Dispatcher

    2 weeks ago


    Baltimore, United States My City Transportation Full time $16 - $18

    We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:Phone calls were answered promptly and hold times were kept to a minimum and according to the contract.The passenger database is maintained accurately and new entries are...

  • Dispatcher

    Found in: Talent US C2 - 2 weeks ago


    Baltimore, United States My City Transportation Full time

    We are seeking Dispatchers who will accept trip reservations from eligible passengers collecting all necessary data required to schedule trips accordingly. Critical results include:Phone calls were answered promptly and hold times were kept to a minimum and according to the contract.The passenger database is maintained accurately and new entries are...


  • Baltimore, United States The University of Maryland Medical System Full time

    The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, womens and childrens health and physical rehabilitation. UMMS is the fourth largest private...


  • Baltimore, United States The University of Maryland Medical System Full time

    The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest...

  • Warehouse Material Handler

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States TA Dispatch Full time

    Job Description A warehouse material handler is responsible for working through the day-to-day operations on the warehouse floor, including shipping/receiving, inventory movement and order picking. The material handler must be a team player who works with a sense of urgency, has an eye for detail and takes the initiative to identify and solve...


  • Baltimore, United States Maryland Department of Transportation Full time

    **Maryland Transit Administration** Operations Control Center PM Manager (Administrator IV-2589) - Office of Operations Control Center - Executive Service - “Open Until Filled” *This position serves at the pleasure of the appointing authority* - **Bilingual applicants are encouraged to apply** **DESCRIPTION** This vacancy is located in Baltimore,...


  • Baltimore, United States Crossroads Courier Full time

    Job Description Job Description About the Company: Crossroads Courier, Inc. is a privately held corporation, headquartered in St. Louis, Missouri, that provides time-critical, ground and air courier services to a wide spectrum of clients. The company is a customer-service driven organization that focuses on quality service for its clients and provides a...


  • Baltimore, United States CareerBuilder Full time

    Job Description Job Description About the Company: Crossroads Courier, Inc. is a privately held corporation, headquartered in St. Louis, Missouri, that provides time-critical, ground and air courier services to a wide spectrum of clients. The company is a customer-service driven organization that focuses on quality service for its clients and provides a...


  • Baltimore, United States Transportation Management Services Full time

    As a Director of Operations, Event Transportation and Parking, your role revolves around coordinating and overseeing transportation logistics for various events, ensuring smooth and efficient movement of attendees, staff, equipment, and materials. This position is expected to travel 80% of the time and be available for emergency deployments throughout the...

  • Revenue Analyst

    Found in: Talent US C2 - 1 week ago


    Baltimore, United States Cowan Systems Full time

    Revenue Analyst We are an Equal Opportunity Employer Category : Administration This is an in office opportunity located in Halethorpe, MD. Job Summary: The Revenue Analyst will work hand in hand with the Operations department and the Billing department each week. The Revenue Analyst will audit the previous week's driver dispatches to verify...


  • Baltimore, United States Convergint Full time

    Convergint Federal d.b.a Signet Technologies Inc. (SigNet) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnelthroughout the U.S. and globally. CF is a leader in the...

  • Security Communications Specialist

    Found in: beBee S US - 2 weeks ago


    Baltimore, United States Johns Hopkins Medicine Full time

    Position Summary: Under the supervision of the Senior Security Communications Specialist (SSCS), the Security Communications Specialist (SCS) will be responsible for following established security practices, standard operating procedures and policies. The SCS will answer all incoming calls and radio transmissions, monitor and respond to the intelligent CCTV...

  • Security Communications Specialist

    Found in: beBee jobs US - 1 week ago


    Baltimore, Maryland, United States Johns Hopkins Medicine Full time

    Position Summary:Under the supervision of the Senior Security Communications Specialist (SSCS), the Security Communications Specialist (SCS) will be responsible for following established security practices, standard operating procedures and policies. The SCS will answer all incoming calls and radio transmissions, monitor and respond to the intelligent CCTV...


  • Baltimore, United States DHL Full time

    Job requires comprehensive knowledge of various transportation areas as routing, dispatch, DOT compliance, FMCSA, fleet maintenance, safety training, performance KPI's, route utilization, and P&L ownership. **Transportation Manager II** Transportation is a pillar for any supply chain, and at DHL Supply Chain you are an required part of everyday life;...


  • Baltimore, United States Glen-Gery Full time

    Glen-Gery, one of the nation's leading brick manufacturers, is currently searching for a well-organized and motivated Manager for the Supply Center in Baltimore, MD. This person is responsible for the overall administration and operation of the retail center and promoting the sale of manufactured and purchased products. The Supply Center Manager is...

  • Service Coordinator

    6 days ago


    Baltimore, United States Convergint Full time

    Convergint Federal d.b.a Signet Technologies Inc. (SigNet) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnelthroughout the U.S. and globally. CF is a leader in the...


  • Baltimore, United States CareerBuilder Full time

    Job requires comprehensive knowledge of various transportation areas as routing, dispatch, DOT compliance, FMCSA, fleet maintenance, safety training, performance KPI's, route utilization, and P&L ownership. Transportation Manager II Transportation is a pillar for any supply chain, and at DHL Supply Chain you are an required part of everyday life; because a...