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Account Manager

2 months ago

San Jose, United States Inter-Con Security Full time

Overview

Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.

Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.


Inter-Con is Everywhere Security Matters.


Job Summary: The Account Manager reports to the Senior Vice President of Operations. The major responsibilities of the position include, but are not limited to, the following duties:


Essential Functions

  • The go-to person of the client for security related issues or requests
  • The next in the chain-of-command after the shift supervisor
  • Responsible for scheduling, including requests and approved time off
  • Payroll - to including filing discrepancies
  • Invoicing – Checking and sending to me for review prior to submitting to client
  • Tracking attendance, disciplinary action, vacation/time off requests, absence notices/Dr. notes, compliance
  • Audit supervisor end-of-shift reports, officer daily activity reports, scalable reports
  • Scanning documents into the share drive
  • Terminations – including all processing
  • Requisitions, interviewing, hiring and guiding through the pipeline until onsite
  • Uniform & equipment requests
  • Job Training
  • Compliance (BSIS, CA, healthcare, etc.)
  • Meeting with department heads as requested
  • Participating in monthly EOC meetings and quarterly business reviews
  • Investigations (collecting written statements)
  • Ensuring all proper paperwork is filled out for workers comp,
  • Post Orders are kept up to date
  • Frequent communication with all supervisors


Requirements

  • Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
  • Project management experience.
  • Adept in leading teams in complex problem solving.
  • Customer Service orientation required.
  • Able to interact in a corporate environment and effectively communicate with all levels of management.
  • Must be flexible and possess the ability to meet deadlines in a high tempo environment.
  • Excellent time-management, organization and multi-tasking skills required.
  • A dependable team player with business maturity, enthusiasm, and a positive work attitude.
  • Ability to work in a matrixed environment.
  • A positive and upbeat teammember


Qualifications

  • Datacenter security experience strongly preferred
  • Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years experience in an operations management and project management role.
  • Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
  • An understanding of security operations and contracts management preferred.
  • Understand operational KPIs and ability to utilize data to drive operations.
  • Strong interpersonal, critical thinking and time management skills.
  • A great communicator that gets the value of teamwork.
  • Experience in general office setting in a supervisory role preferred.
  • Comfortable in an ever changing, fast paced, sometimes stressful environment.