Director of Client Services

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Philadelphia, United States Think Traffic Full time

You thrive on watching teams succeed—and work hard internally, every day, to make sure that they do. Working directly with each Account Group leader—and cross-collaborating with our department leaders including operations—you assume the leadership position in assuring that work groups are successfully meeting all business objectives (of clients and, ultimately, the agency).



On a perfect day, you are in sync with the CEO. The teams are appropriately resourced. The expectations are clear. The performance standards are consistent. Quality control is perfect. The SOPs are being followed. The marketing is smart. The concepts are killer. The agency’s pro-activity is being appreciated. And projections are being met—and surpassed

.Your job is to make certain everyday comes damn close to a perfect day


.
Primary Responsibilitie

  • s Report directly to the CEO and work with senior executives to grow an established account list; learn client’s business and identify their nee
  • dsResponsible for account stability and grow
  • thMost visible client conta
  • ctResponsible for ongoing management, service, and profitability for assigned accounts and/or progra
  • msResponsible for account team interest, morale, and grow
  • thMost visible agency team lead
  • erMost skillfully manage staff with different personalities and skill se
  • tsAnticipates potential relationship or expectation issues, and advising the CEO in time for the agency to act proactive
  • lyDemonstrates a clear, comfortable, persuasive presentation style for both formal and informal settin
  • gsTracks, reports and provides client with ROI on all initiatives managed by the agency so as to strengthen perceived value of agency contributio
  • nsPlans/hosts client entertainment and team building even


ts
Client Accountabil

  • ityHandle all aspects of client relations managem
  • entBuild positive and lasting relationships based upon achievement of the client’s marketing objectives in a manner profitable to the age
  • ncyGain a thorough understanding of the client’s business and industry, becoming the “subject matter expert”, and lead the Account Team(s) in understanding/knowing this informat
  • ionProvide strategic planning and direction on assigned account(s), and develop/present appropriate POVs to the client(s) as required to keep agency top-of-mind to client
  • (s)Provide leadership to Account Team(s) assig
  • nedRecognize and capitalize on any and all opportunities to grow the busin
  • essEnsure the utilization of appropriate agency departments by Account Team
  • (s)Perform a leadership role in preparing and conducting Account Team(s) and client meeti
  • ngsWrite effective marketing plans, creative briefs, work orders and repo


rts
Financial Manage

  • mentUndertake overall responsibility for account P&L and ensure profitability of account based on agency in
  • comeDevelop, present and negotiate annual agency fees/bud
  • getsEnsure clients’ perception that agency consistently provides value-added serv
  • icesSupervise and approve the development and administration of clients’ bud
  • getsEnsure/review the accurate and timely preparation of production, media, digital, and other budgets/estimates for appr
  • ovalMonitor and evaluate all costs from within the Account Tea


m(s)
New Business Develo

  • pmentWork with agency executives and/or new business committee to make new business presenta
  • tionsDevelop networks of potential client contacts and follow-up as indi
  • catedInvolve agency executives and/or new business committee in the early adoption process by the prospect to ensure su
  • ccessSpearhead effort on RFP preparations, delivery and foll


ow-up
Agency Oper

  • ationsManage within Account Team(s), understand and follow all agency procedures, while taking a leadership role in seeking ways to improve upo
  • n themEnsure that accurate time sheets are kept and submitted in a timely basis for members of the Account T
  • eam(s)Remain knowledgeable about the operations of the agency as a
  • wholeTeach procedures and operations to subordinates in informal and formal training se
  • ssionsTake overall responsibility and ownership of assigned client(s) and processes vs. relying on
  • othersLook for ways to contribute and add value to the assigned account(s) and Account T


eam(s)
Human Resources Man

  • agementMotivate and encourage subordinates, as well a
  • s peersEnsure subordinates and/or assigned personnel follow all agency policies and pro
  • ceduresTake responsibility for the success and/or failure for all assigned direct
  • reportsConduct interviews, as needed, for openings or position creations on the assigned Accou
  • nt TeamMonitor and evaluate subordinates’ workloads and reassign priorities as
  • neededEvaluate the performance of subordinates, and appropriately communicate those eval
  • uationsKeep accurate notes on performance within agency performance management tool, as well as employee situations as the
  • y arisePerform staffing functions (hire, terminate, and


coach)
Requ

  • irements10+ years of agency or allied communications industry experience that provides an understanding of advertising, marketing, media, creative, production, public relations, research, social, digital, agency finan
  • ce, etc.10+ years experience within the marketing industry, including agency experience in casino gaming, retail, activation, consumer packaged goods, franchise marketing, and/or food & be
  • verage. Franchise marketing or casino gaming experienc
  • e a plusA conceptual understanding of marketing, branding, strategy and planning are r
  • equired.Bachelor’
  • s DegreeSelf-starter and self-motivated, with the ability to provide solutions without sup
  • ervisionAbility to work under pressure, meet deadlines, and handle multiple projects simult
  • aneouslyEnthusiastic with excellent verbal and written communicatio
  • n skillsMac literate (Word, Excel, Outlook,
  • Keynote)Thrives in a collaborative, fast-paced env
  • ironmentOrganized, has attention to detail and able to mu
  • lti-taskExperience in client faci
  • ng rolesFacebook/Instagram/Twitter expertise
  • requiredStrong leadership capabilities and extensive experience managin
  • g a teamProven ability to educate, train, and


persuade
Send resume and cover letter to info@think-tr


affic.com

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