Information Architect

3 weeks ago

Reston, United States Mindlance Full time

Core initiative: Take part in a project to re-envision and future-proof our corporate website to create a more cohesive and intuitive experience for users. Need to ensure that this large, complex site is thoughtfully organized to meet the needs of a wide variety of audiences as well as internal business units, and that we are leveraging the latest UX & website best practices.


Role Responsibilities

  • Lead user research activities to provide insight into user needs and behaviors, including how core audiences expect information to be organized and what content is most relevant
  • Lead stakeholder/business unit research to understand business needs for each domain and audience, including content hierarchies
  • Propose and test solutions for streamlined navigational systems (e.g., global header and footer) that serve the needs of all audiences and business units
  • Provide recommendations for improving/re-organizing search functionality on site, based on updated content taxonomy decisions
  • Recommend and test solutions to complex navigational and content organization questions
  • Work cross-functionally with designers, web developers, marketing technology experts, marketing teams, and business leads to synthesize various viewpoints as part of these recommendations
  • Be comfortable with multiple types of research, including usability, ethnography, surveys, card sorts, IDIs, etc. to develop user-driven insights, inform new design concepts, and test solutions
  • Develop a plan cross-functionally to identify process pain points and areas for improvement.
  • Ensure the needs of all users and stakeholders are included in the product vision, strategy, and roadmap planning
  • Help bring team members and stakeholders along this path of digital transformation through curiosity, collaboration, feedback-gathering, and open communication.


Minimum Required Experiences

10+ years of related experience in UX research and strategy, with a core competency in information architecture and content strategy & taxonomy


Skills

  • Significant experience with modern website design and content taxonomy, particularly with large, complex websites
  • Familiarity with user experience methodologies such as service design, design thinking and design research
  • Familiarity with the Drupal digital experience platform
  • Experience working within a large, matrixed organization
  • Awareness and practical understanding of the latest design and research technologies such as Mural, Figma, and User Testing.
  • Familiarity with the product development process including designing products, developing product roadmaps, translating design requirements, prototyping, etc.


Tools

  • Experience with Figma
  • Familiarity with Drupal digital experience platform
  • Experience using Mural, Miro, or other similar collaboration platforms
  • Skilled in Sharepoint
  • Skilled in Microsoft Office suite including Excel, Powerpoint, and Word


“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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