Information Architect

1 month ago

Reston, United States JobRialto Full time
Description
Role Responsibilities:

Lead user research activities to provide insight into user needs and behaviors, including how core audiences expect information to be organized and what content is most relevant.

Lead stakeholder/business unit research to understand business needs for each domain and audience, including content hierarchies.

Propose and test solutions for streamlined navigational systems (e.g., global header and footer) that serve the needs of all audiences and business units.

Provide recommendations for improving/re-organizing search functionality on site, based on updated content taxonomy decisions.

Recommend and test solutions to complex navigational and content organization questions.

Work cross-functionally with designers, web developers, marketing technology experts, marketing teams, and business leads to synthesize various viewpoints as part of these recommendations.

Be comfortable with multiple types of research, including usability, ethnography, surveys, card sorts, IDIs, etc. to develop user-driven insights, inform new design concepts, and test solutions.

Develop a plan cross-functionally to identify process pain points and areas for improvement.

Ensure the needs of all users and stakeholders are included in the product vision, strategy, and roadmap planning.

Help bring team members and stakeholders along this path of digital transformation through curiosity, collaboration, feedback-gathering, and open communication.

The Experience You Bring To The Team:

Minimum Required Experiences

10+ years of related experience in UX research and strategy, with a core competency in information architecture and content strategy & taxonomy.

Desired Experiences

Bachelor's degree or equivalent.

Skills:

Significant experience with modern website design and content taxonomy, particularly with large, complex websites

Familiarity with user experience methodologies such as service design, design thinking and design research

Familiarity with the Drupal digital experience platform.

Experience working within a large, matrixed organization.

Awareness and practical understanding of the latest design and research technologies such as Mural, Figma, and User Testing.

Familiarity with the product development process including designing products, developing product roadmaps, translating design requirements, prototyping, etc.

Comfortable gathering and synthesizing complex, interdependent, and sometimes competing needs from multiple stakeholders.

Excellent written and verbal communication skills, including the ability to clearly and effectively present concepts and justify decisions.

Skilled at designing and conducting focus groups, in-depth interviews, usability testing, surveys, and other qualitative and quantitative methodologies.

Able to work independently and collaborate easily and productively with teams.

Excellent ability to explain user insights and answer critical business questions.

Skilled at relationship management including managing and engaging partners and stakeholders.

Able to work respectfully and cooperatively with people with different functional expertise to reach a common goal.

Adept at managing project plans, resources, and people to ensure successful project completion.

Tools:

Experience with Figma

Familiarity with Drupal digital experience platform

Experience using Mural, Miro, or other similar collaboration platforms.

Skilled in SharePoint

Skilled in Microsoft Office suite including Excel, PowerPoint, and Word

Education: Bachelors Degree

Additional client information:

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