Temporary Customer Care Specialist

3 days ago


Hoboken, United States Electric Picks Jewelry Full time

We are seeking a temporary Customer Relations Specialist. This is a temporary full-time position at our studio in Hoboken, NJ. You will work closely with the entire Operations team to ensure the best care and service is provided to our awesome customers. We pride ourselves on outstanding customer service and we are looking for relationship-driven team members to ensure a positive and successful experience for each customer. We want to always go above and beyond in assisting our customers.


Position Overview:

  • Full-Time Position: Mon-Fri 9AM-5:30PM
  • On-site in our Hoboken, NJ studio
  • $20/hr
  • Position is temporary through December 31, 2024


Key Responsibilities:

  • Correspond with customers via Gorgias and ensure tickets are answered on-time and with excellent customer service.
  • Have a working knowledge of current Electric Picks products and procedures
  • Process returns and exchanges via Loop
  • Process customer repairs


Our Ideal Candidate:

  • You’re someone who is jewelry obsessed
  • 2 years of customer service experience
  • Shopify, Gorgias, & Loop experience a plus
  • Excellent communication skills
  • Organized and reliable
  • Ability to work independently
  • Careful attention to detail
  • Desire to work in a startup environment
  • Ability to be both a self-starter and a team player, multitask and thrive in a fast environment
  • Positive and Energized
  • You're the type of person who searches for someone if you find a wallet on the ground and truly wants to go above and beyond for others.




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