Field Services Engineer

1 week ago

Pearl River, United States Infotree Global Solutions Full time

Responsibilities:

• Perform on-site installation, repair, maintenance, qualification, and validation of Multi Vendor (MVS) CAT II designation instrumentation with a focus on the following:

• Chromatography (Cytiva AKTA FPLC, Agilent & Waters HPLC, Waters UPLC)

• Liquid Handlers (Agilent BRAVO)

• Cell Counters (Beckman ViCell XR)

• Thermo Corona CAD

• Shimadzu UV-Vis

• Other areas of focus include but not limited to: Kuhner shakers, Millipore Air Samplers, Water Purification, back up support for on site CAT I Engineers (incubators, centrifuge, plate washers, etc.)


Qualification:

• Must be client-focused, working in conjunction with other ULS teams and Sales.

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.

• Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.

• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.

• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.

• Analyzes Chemistry and instrument reports in the process of diagnosing technical or application problems.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

• Other duties may be assigned.


How will you get here?

Education Bachelor’s Degree in Chemistry, Sciences or related field preferred


Experience.

• 5+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation in particular Chromatography.

• Hands-on experience with benchtop laboratory instrumentation systems


Knowledge, Skills, Abilities.

• Effective communication skills and establishing good customer rapport are essential

• Ability to prioritize service requests and produce clear and concise documentation

• Must be available to travel overnight up to 10% within the territory or other areas as required.

• Ability to safely lift 50 lbs with assistance on occasion.

• Ability to safely lift and carry 25-30 lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach on a daily basis in a service function.

• Ability to travel overnight at a minimum of 10%, after initial training period

• Maintain a valid driver’s license and safe driving record.

• Regular and Reliable Attendance

• Position is expected to be onsite at the customer facility in Pearl River, NY 40 hours per week

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