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Paralegals and Legal Assistants
1 month ago
*** NO C2C ***
Job Title: Paralegals and Legal Assistants
Employment Type: Contract
Work Hours: 37.5 hrs./week
Location: Empire State Plaza Albany, NY 12223
Job Duration: 1 Year
Minimum Education:
- High School Diploma
Work Experience:
- No minimum experience requirement
- Prior experience and/or training as a legal secretary, paralegal, investigator, or experience resolving disputes would be beneficial.
Job Duties:
- Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint.
- Provide information, answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing.
- Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record.
- Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.
- Record and gather complaint and workload information and assist in preparing reports.
- Instruct the service provider to take action to remedy and resolve the dispute.
Skills and Minimum Qualifications:
- Ability to develop specialized knowledge of the Public Service Law and Regulations through research and training.
- Experience or training as a legal secretary, paralegal, investigator, or experience resolving disputes is beneficial.
- Ability to conduct factual investigations of customer service and consumer protection complaints.
- Higher-level oral and written communication and analytical skills.
- Understanding of how to gather relevant facts and apply the law, regulation, and/or Commission Order to make a decision on the complaint.
- Careful attention to deadlines designed to protect consumers.
Desired Skills and Qualifications:
- Experience investigating consumer protection or customer service complaints in a legal or quasi-legal setting.
- Experience conducting investigations involving energy, telecommunications, or water service.
- Experience using a customer relationship management system.
- College degree (Associates or Bachelors).
Misc. Information:
- Office hours: 8:30 am – 4:30 pm, Monday – Friday.
- Parking: OGS provides paid parking in Albany. Street parking and private garage parking available in New York City.
- Public transportation: CDTA provides bus service in Albany, MTA NYCT provides bus and subway service in New York City.
- Interviews conducted remotely via WebEx.
- Training will be provided.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
