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Paralegals and Legal Assistant in Albany,NY

3 months ago

Albany, United States moxieit Full time
Job DescriptionJob Description

This message is regarding for Job position. I got your profile from online job boards.

I have a position for you as an Paralegal and Legal Assistant in Albany NY 12223. If you're looking for job change, Let me know.

Please review the job description and let me know if you have any questions or need further information.

Position : Paralegal and Legal Assistant (100% Remote work)

Location: 3 Empire State Plaza Albany NY 12223

Shift: Monday - Friday 8:30 - 4:30-Full Time

Duration: 1 Year Full time contract

Job Description:

  • Carefully analyze the factual bases of consumer complaints about utility service and apply the appropriate law or regulation to investigate the complaint.
  • Provide information and answer questions, review and analyze company records, and respond to customer complaints and inquiries both verbally and in writing.
  • Direct a service provider to or request a customer provide relevant information about the dispute to perfect the case record.
  • Direct a service provider to conduct a premise inspection or meter test to determine the adequacy of service and/or accuracy of billing.
  • Record and gather complaint and workload information and assist in preparing reports.
  • Instruct the service provider to take action to remedy and resolve the dispute.
  • These tasks require personnel with the ability to develop some specialized knowledge of the Public Service Law and Regulations through research and training. Prior experience and/or training as a legal secretary, paralegal or investigator or experience resolving disputes would be beneficial.
  • Personnel must have the ability to conduct factual investigation of customer service and consumer protection complaints.
  • Higher level oral and written communication and analytical skills are required to investigate and resolve consumer disputes about their utility service. The selected candidate must understand how to gather the relevant facts from the customer and utility and then apply the law, regulation and/or Commission Order to the facts presented, and then make a decision on the complaint.
  • Careful attention to deadlines designed to protect consumers.
  • High School Diploma.