Help Desk Analyst

4 weeks ago


Frankfort, United States Brooksource Full time
*Help Desk Analyst (Tier 1 & 2 available)*

*Location:* Frankfort, KY - Onsite

*Job Description:*

We are seeking a skilled IT Support Technician / Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk support. The candidate will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.

*Responsibilities:*
* *Advanced Troubleshooting*: Investigate and resolve complex technical issues related to the a tax system, including system errors, data discrepancies, and software bugs.
* *User Training and Support*: Provide training sessions and create user guides to empower users with intermediate-level system knowledge.
* *Root Cause Analysis*: Conduct thorough analysis to identify underlying causes of recurring issues and implement preventive measures.
* *Collaboration*: Work closely with Tier III support and system administrators to implement solutions and system enhancements.
* *Documentation*: Update and maintain knowledge base articles, troubleshooting guides, and system documentation for internal reference and user self-service.

*Qualifications:*
* *Technical Proficiency*: Proficiency in troubleshooting complex software and database issues, preferably with experience in SQL queries and database management.
* *Problem-Solving Skills*: Ability to analyze complex technical problems, develop innovative solutions, and implement best practices.
* *Customer Focus*: Commitment to providing exceptional customer service and support, with a focus on user satisfaction and system usability.

Job Types: Full-time, Contract

Pay: $18.00 - $20.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* Help desk: 1 year (Preferred)

Ability to Relocate:
* Frankfort, KY 40601: Relocate before starting work (Required)

Work Location: In person
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