Domestic Air Freight/Expedited Ground Operations Specialist

3 weeks ago

St Charles, United States Top Talent Full time

Are you an experienced Operations Specialist with a background in domestic air operations? Our client is on the lookout for a top-tier professional to join their team. This role offers a chance to make a significant impact while working on-site in St. Charles, IL. If you're ready to take your career to new heights, we want to hear from you


Job Description:

The Domestic Air Freight/Expedited Ground Operations Specialist is responsible for managing and executing all aspects of domestic air freight transportation. This role requires procuring cost-efficient transportation, preparing necessary documentation, coordinating pickups and deliveries, and maintaining strong relationships with airlines and drivers. The specialist must be highly responsive, able to operate effectively under pressure, and maintain availability for urgent needs to consistently deliver superior customer service.


Primary Responsibilities:

- Procure cost-efficient transportation solutions for air freight.

- Negotiate contract and spot rates with airlines.

- Prepare and manage all necessary shipping and TSA/security documentation.

- Schedule and coordinate timely pickups and deliveries, ensuring seamless transitions and adherence to customer timelines.

- Maintain clear communication with customers, the sales team, and leadership, providing updates on load statuses, potential issues, and profitability.

- Enter and update all load information in McLeod (TMS).

- Track and trace shipments to ensure timely delivery and service excellence.

- Vet and develop a quality expedited ground driver base.

- Maintain and strengthen relationships with airline partners and drivers.

- Address and resolve shipping issues in real-time.

- Efficiently quote and route air freight across multiple transportation channels and services.

- Manage the billing process for air freight services, ensuring accuracy and timeliness.

- Provide around-the-clock availability to handle urgent issues and customer needs.


Qualifications:

- 2-5 years of experience in air freight operations, logistics, or a related field.

- Bachelor’s degree in Logistics, Supply Chain Management, Transportation, or a related field preferred.

- Strong negotiation skills with a core competency in domestic air freight logistics.

- Excellent organizational and multitasking skills.

- Proficient in using TMS and other logistics software; experience with McLeod is a plus.

- Exceptional written and verbal communication skills.

- Ability to work independently and as part of a team.

- Strong detail orientation and superior problem-solving skills.

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