Freight Operations Specialist

2 weeks ago


St Charles, United States SmartSource Technical Solutions Full time

SmartSource Inc has a client seeking a FULL TIME Domestic Air Freight/ Expedited Ground Operations Specialist for a direct hire role onsite in the St. Charles IL area.


PRIMARY RESPONSIBILITIES

The Domestic Air Freight/ Expedited Ground Operations Specialist is responsible for managing and executing all aspects of domestic air freight transportation. Responsibilities include procuring cost-efficient transport, preparing necessary documentation, coordinating pickups and deliveries, and maintaining strong relationships with airlines and drivers. This role demands a highly responsive, problem-solving individual who can operate effectively under pressure, maintain availability for urgent needs, and consistently deliver superior service to ensure customer satisfaction.


Cost Management: Procure cost-efficient transportation solutions for air freight. Negotiate contract and spot rates with airlines.

Documentation and Compliance: Prepare and manage all necessary shipping and TSA/security documentation.

Coordination: Schedule and coordinate timely pickups and deliveries, ensuring seamless transitions and adherence to customer timelines and highest service standards.

Communication: Maintain clear and effective communication with customers, the sales team, and leadership, providing updates on load statuses, potential issues, and profitability.

Load Management: Enter and update all load information in Mcleod (TMS). Track and trace shipments to ensure timely delivery and service excellence.

Driver and Airline Relations: Vet and develop a quality expedited ground driver base. Maintain and strengthen relationships with airline partners and drivers.

Problem Solving: Address and resolve shipping issues in real time, utilizing a comprehensive understanding of domestic transportation logistics.

Routing and Quoting: Efficiently quote and route air freight across multiple transportation channels and services daily, including expedites, white glove, hotshots, asset/carrier recovery, trade shows, projects and dedicated truckloads.

Billing: Manage the billing process for air freight services, ensuring accuracy and timeliness.

24/7 Availability: Provide around-the-clock availability to handle urgent issues and customer


QUALIFICATIONS

Experience: 2-5 years in in air freight operations, logistics, or a related field, with a proven track record of managing domestic air freight.

Education: Bachelor’s degree in Logistics, Supply Chain Management, Transportation, or a related field preferred.

Skills:

  • Strong negotiation skills with a core competency in domestic air freight logistics.
  • Excellent organizational and multitasking skills.
  • Proficient in using TMS and other logistics software. Experience with Mcleod a plus.
  • Exceptional written and verbal communication skills, with the ability to interface professionally with all stakeholders
  • Superior ability to prioritize, multitask and creatively problem solve.


Personal Characteristics:

  • Highly motivated and driven.
  • Ability to work in a team environment while delivering independent results.
  • Strong detail orientation.
  • Excellent interpersonal and communication skills, capable of building strong customer relationships.



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